PowerPoint Freeze Issue

Hi, I've been having recurrent issues with PowerPoint freezing when I'm using Articulate functions...usually after doing something like adjusting Player Properties or inserting a video.

I can click Ctrl-Alt-Del  and use Task Manager to shut down, and at that point a PowerPoint File dialog box comes up that lets me save...but then I have to do End Task to shut down PowerPoint and start over.

I have tried other methods I've read about in this forum (deleting project file, going into options and looking at the addins) but nothing seems to help. I'm a big fan of Articulate but this is really getting in the way of my productivity!

Is there some kind of background save that Articulate does that could be causing the issue? Is there a way to disable this?


12 Replies
Leslie McKerchie

Hi Jim and welcome to E-Learning Heroes!

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

If you are working locally:
Try the repair steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.
Jim Lindsay

So, I did re-install and that didn't entirely solve the problem, but maybe this is totally unrelated but if anyone else is having this problem it's worth a try: if I make sure there is only one PowerPoint window open (that is, I start PowerPoint by opening the file I'm working on using Articulate, rather than opening PowerPoint and then opening the file, so there is a blank PowerPoint window in addition to the working file window) I have no issues. Who knows, maybe it's magic.

Hernani  Modesto

Hi Leslie i'm having the same problem and i've tried many solutions, and i saw that my antivirus disabled the apmsghrr.dll so i uninstalled my antivirus and even though still my power point freezes when I import an audio, i really don't know what to do now.
If some one has a suggestion besides the suggestion of  our friend Terry i'll be glad to hear it.