I'm running Articulate 09 on Windows 7. When I attempt to publish from PP, the PP grays out and I eventually get an error - MS PP has stopped working, error copying player files, error code: 120. I get the message PP has experienced a serious problem with the articulate presenter ribbon. I have removed and reinstalled articulate presenter, quizmaker, engage 7 vidoe encoder, but problem persists. I have disabled & re-enabled the ribbon & still problem persists. Any help is appreciated!
If you're using Microsoft Windows 7 with all the latest updates installed, you may see the following error when you publish an Articulate Presenter '09 course:
"There was an error copying player files. Error Code: 120"
This issue is caused by Windows updates KB3060716 and KB3071756 (released August 11, 2015). You'll need to uninstall these updatesto correct the problem. Here's how.
Users using Articulate Studio '09 are unable to publish their presentation. This issue started almost during September 2015 & it is because of Microsoft Patches that is getting installed. Below are some patches that is causing this issue. If you have these in your Add or Remove programs > Installed Updates then uninstall it.
KB3060716 KB3071756 KB3088195 KB3101746
This is happening continuously as the patch released during September has been superseded by October & then November & Probably it should be in December month as well. I am yet to check.
oops sorry Ashley.. i replied to one other post where i noticed two such incidents raised so i copied my original content to paste again.. not with an intention to spam the discussion,
7 Replies
Hi Karlene!
Dear Leslie,
Thanks very much! I received another reply from Articulate staff w/ the same answer. I really appreciate your help!
No problem Karlene!
Please note that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Dear All,
Users using Articulate Studio '09 are unable to publish their presentation. This issue started almost during September 2015 & it is because of Microsoft Patches that is getting installed. Below are some patches that is causing this issue. If you have these in your Add or Remove programs > Installed Updates then uninstall it.
KB3060716
KB3071756
KB3088195
KB3101746
This is happening continuously as the patch released during September has been superseded by October & then November & Probably it should be in December month as well. I am yet to check.
Hope this helps!!
Hi Sridhar,
It looks like your posts got flagged likely cause you did a copy/paste between a few different threads. The latest update of Presenter 09 deals specifically with the Error code 120 mentioned in this thread and you can access it here.
oops sorry Ashley.. i replied to one other post where i noticed two such incidents raised so i copied my original content to paste again.. not with an intention to spam the discussion,
Thanks Sridhar and no worries - we caught most of them and hopefully you'll be able to use the solution shared here.
This discussion is closed. You can start a new discussion or contact Articulate Support.