PP stops working with trying to publish

Sep 28, 2015

I'm running Articulate 09 on Windows 7. When I attempt to publish from PP, the PP grays out and I eventually get an error - MS PP has stopped working, error copying player files, error code: 120. I get the message PP has experienced a serious problem with the articulate presenter ribbon. I have removed and reinstalled articulate presenter, quizmaker, engage 7 vidoe encoder, but problem persists. I have disabled & re-enabled the ribbon & still problem persists. Any help is appreciated!

7 Replies
Leslie McKerchie

Hi Karlene!

If you're using Microsoft Windows 7 with all the latest updates installed, you may see the following error when you publish an Articulate Presenter '09 course:
     "There was an error copying player files. Error Code: 120"
This issue is caused by Windows updates KB3060716 and KB3071756 (released August 11, 2015). You'll need to uninstall these updates to correct the problem. Here's how.
Sridhar SV

Dear All,

Users using Articulate Studio '09 are unable to publish their presentation. This issue started almost during September 2015 & it is because of Microsoft Patches that is getting installed. Below are some patches that is causing this issue. If you have these in your Add or Remove programs > Installed Updates then uninstall it.


This is happening continuously as the patch released during September has been superseded by October & then November & Probably it should be in December month as well. I am yet to check.

Hope this helps!!

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