Presentation freezes / times out in the middle!

I am currently working in Articulate Presenter and when I publish or preview my project, it freezes / times out about halfway through. Same two slides every time - the first one starts to get choppy, where my animations  look jerky, then on the second one, the voiceover continues while the screen freezes, then the whole thing gives me the "internet not responding" message and the internet closes. I have tried it on multiple computers, tried clearing the cache - nothing. I thought maybe it was the custom skin I had installed from another website, but even when I change back to the standard skin, I have the same issue. Any suggestions to fix this?


1 Reply
Peter Anderson

Hi Gina, 

Really sorry for the trouble. Sounds pretty specific to just those two slides. For troubleshooting, have you tried removing them from the project and republishing the course without them?

Orr if you'd like, we'd be happy to take a look for you. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.