Presentation freezing, but audio continues
Sep 01, 2011
Evening
Have run into an issue. After producing a presentation, the lecture "freezes" at a certain point -> the time freezes and the slide freezes; however the audio continues to run. When trying to scan past this part using the slider, it just advances the slide to that time period and everything freezes (no audio, no time). When skipping to the next slide, everything continues hunky-dorrry.
Any thoughts?
http://www.jsinnovations.org/p1s3/player.html
Happens on slide 8 at the 19:43 mark for total time and 8:53 for slide time
7 Replies
Hi Jonathan,
Flash supports a maximum of 16,000 frames. At 30 frames per second (which is the default setting in Articulate software), that translates to 8 minutes and 53 seconds.
The following Adobe support document provides additional information on Flash limits:
http://www.adobe.com/support/flash/ts/documents/bigflash.htm
If you change the "frames per second" setting in Articulate Presenter to 15, then you should be able to record up to 17 minutes of narration for a single slide. Here's a quick guide:
15 fps >> 17:00
20 fps >> 13:20
30 fps >> 08:53
To change the "frames per second" setting for your presentation, please review the following article for your version of Presenter:
Presenter '09:
http://www.articulate.com/support/presenter09/kb/?p=165
Presenter 5:
http://www.articulate.com/support/help/presenter/v5/content/Configuring_Options.htm
I have a video that is 13:48 long and freezes at 10:40 - I have increased the frames per second and it is continuing to freeze.
Any thoughts?
Thank you,
Gaby
Hi Gaby,
What is your current FPS setting?
Peter,
The original was at 30 and I decreased it to 20 and then again to 15 and it did not work (republished twice under the lower settings). Also, the ironic part is the second video I have is over 10 minutes long and was working fine at 30 FPS.
Thanks,
Gaby
Hey Gaby,
Would you like to submit your files for us to take a closer look at? You can Create an Articulate Presenter Package and upload the zip file here:
http://upload.articulate.com/
Please include the url from this thread in the case info, as well as any other details you think may be important for our support engineers to know. Thanks!
Hi Peter,
I just sent the ZIP file - but I didn't include any comments. Hope you can find it.
Thanks again!
Gaby
Thanks, Gaby! Someone will be contacting you shortly.
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