Presentation Rendering is inaccurate

May 30, 2013


I have many horizontal lines in my presentation and they are all appearing straight in Powerpoint but crooked when I publish with Articulate. I'm also seeing lots of weird line spacing. See the image below - the left side is the Powerpoint slide and the right side is the Articulate build.

Does anyone know what could be causing this and how to fix it?


3 Replies
Christine Hendrickson

Hi there Shylah,

First, can you tell me how you're viewing your presentation after publishing, please? If you're viewing the presentation locally, that may be the cause of the issue.

If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and sharing Studio '09 content

You may also want to make sure you're using the correct DPI setting on your machine. Articulate Studio '09 is only supported with a system DPI setting of 96. If you're using a DPI setting other than 96, you'll encounter erratic behavior in the desktop applications and the published output. The following list provides some examples of unexpected behavior that you may encounter: 

*  Elements of the application appear misplaced or distorted.
*  When previewing, content is distorted.
*  The published output is distorted or doesn't display correctly.
*  Annotations are misplaced.
*  Lengthy slide notes won't scroll when recording narration.
*  Your logo doesn't display correctly.
To resolve these issues, change your system's DPI to 96. Here's how: 
Presenter '09: 
Let me know if you see any improvement.
Thanks very much!
Shylah Weber

This is happening both when viewed locally and when viewed off of two different web servers on which it will be deployed.

Does changing the system DPI need to be done on the publishing machine? Or is that something that everyone viewing the content would be expected to do? (Obviously, that is not going to be a feasible solution of the latter is the case.)


Christine Hendrickson

Hi Shylah!

The DPI will only be an issue for the machine used for publishing, yes. I wasn't sure if this was only an issue on the machine, or not. 

However, since it's happening after you've uploaded the course after it's been uploaded to a host, it's probably an entirely different issue. It may still help to ensure the DPI setting is correct, for this and future projects, though.

Have you tested the presentation using a different host, rather than those two servers? It may help narrow down the issue. 

Here's some options you could try:

Try uploading your presentation to Tempshare - keep in mind that this server is only available for testing purposes. While it isn't officially supported, it may help in determining if there are any issues with your current servers. Also, any content uploaded to Tempshare will be removed after 10 days.

Try testing the course in SCORM Cloud. This would help us determine if the issue is Articulate related or if it's on your web server's side. If you're using AICC content please take a look at the article below for testing information:

Articulate Support - Testing AICC content at SCORM Cloud

If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on.

Thanks very much, Shylah!


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