Presentations freezing, choppy in Windows 7

Hi All You Smart People,

I have some Articulate presentations that are delivered through an LMS.  I receive complaints daily from users taking the courses about freezing, choppiness, etc.  And 99.99999% of the time these folks will be running Windows 7 as their operating system.  I know there are lots of issues with Flash and Windows 7 and am sure that it's the cause.  We're not in a position to provide support for these kinds of issues and was wondering if anybody else is having them and are there any clever ways to fix the problems with their Windows 7 operating system? 

I've read online that the problems can often be caused by sound and graphics cards, but given all the different makes and models of computers out there, it would be impossible to support every user that has a problem.

Any ideas?  Suggestions?  And shame on Adobe for not getting their act together and fixing these problems or making it easier to diagnose the root cause.

Thanks for any help you can provide!

9 Replies
Brian Batt

Hi Steven,

I haven't heard of any freezing reports in Windows 7 or any other operating system.  I primarily use Windows 7 and I don't experience any issues.  I'm curious what type of network your end-users are on.  Can they replicate the issues if they're hard-wired into the network via LAN or does the issue occur only when they're on wi-fi.  Also, is it possible your LMS's server is just bogged down with requests?

joe smith

Hi Brian,

Thanks for the reply.  We sell courses online so the end users have all different types of networks.  When talking with them I always ask about their internet connection to be sure it's something (like DSL or cable) that would be able to handle an online course with lots of graphics, narration, etc.  I'm not in a position to ask them to switch to hard-wire if they're on wi-fi.  But I'd say most of them are on wi-fi connections. 

The reason I'm pointing my finger at Windows 7 is because the problems with Windows 7 and Flash are so widely reported and because I've  had enough times where a student had another computer in their household with a different operating system and everything would work fine. 

It's not an Articulate issue . . I hope I didn't make it sound like that.  I'm convinced it's Windows 7 (or perhaps sound or graphics cards on these systems) and just thought somebody might have a good way of troubleshooting the Flash issues on Windows 7. 

We'll probably just have to live with the issues until something comes out that's better than Flash to deliver our courses in. 

Thanks,

Steven

Erin Librarian

Okay, I do have choppy animations - even those that are just a straight line.  I've got the file optimized for web delivery with a 30 frame rate.  My sessions are short, no more than 3-4 slides.  Can't seem to unchop them; I've tried increasing the quality, decreasing the quality.  Even the most basic animations are choppy - any suggestions?

Erin Librarian

Hi,

No, as I said, small png (128 x 128) with a straight-line motion path.  I even deleted all other slides so that I have a single, small png with a single, straight-line motion path and it still looks awful, which will be a disaster for what I had planned.  Even basic animations are choppy.  I've tried it on two different machines - one a laptop, one a desktop.  Both with Windows 7 and screamin' video cards, so I know that's not the issue.

Also, when the preview loads (or the published version), it doesn't load smoothly.

Suggestions?

Peter Anderson

Hi Erin,

Was Vira able to help get this resolved for you in Case # 00285192? Looks like she offered you the following solution:

For Slide 1: 


You may find that multiple animations applied to the same object may not work as expected when converted to Flash with Presenter '09 if the following conditions are true: 
  
   *  The animations are configured to occur simultaneously (With Previous) or immediately after one another (After Previous). 
   *  One of the animations is a motion path. 
  
This is a known issue.  To workaround this issue, configure the second animation to delay by .1 second.  
  
If there are more than two simultaneous or back-to-back animations on the same object, you may need to configure all animations after the first one to delay by .1 second to achieve the desired effect when converted to Flash with Presenter '09. 

= = = = = = = = = = = = 

For Slide 2: 

The animation worked as expected, and it occurs around 0:46. 

If you'd like to have more control of the slide duration or your animations, I suggest you use Presenter's Sync Animations feature, please see: 

http://www.articulate.com/support/kb_article.php?product=ap9&id=76vmiaskjqfp 

NOTE: If you are to use Presenter's Sync Animation, we recommend setting each animation to "On Click". For more information, please see: 

http://www.articulate.com/blog/to-click-or-not-to-click/