Presenter 09 crashes while trying to publish
Jun 27, 2012
I have five modules in a series and the first module published and works perfectly. When attempting to publish module two (13 slides with annotations and audio) it crashes every time it gets to slide 7 (see image below).
Here are the problem details:
Problem signature:
Problem Event Name: BEX
Application Name: AP6.exe
Application Version: 6.0.0.714
Application Timestamp: 4d6d3dc7
Fault Module Name: as32artcore.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d6d39e1
Exception Offset: 001a425c
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: ed2d
Additional Information 2: ed2d6c181e8bd6ed85703c77a1b85a5f
Additional Information 3: 3345
Additional Information 4: 33459365c69e5394c691229fff2af6f3
1 Reply
Welcome to Heroes, Bree. And sorry for the trouble.
If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:
http://www.articulate.com/support/presenter09/kb/?p=497
If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations). SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers. You will need to uninstall these programs to resolve the conflict they create with PowerPoint. Additional information on this issue can be found here:
http://www.articulate.com/support/presenter09/kb/?p=2365
If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:
http://www.articulate.com/support/presenter09/kb/?p=1182
Please let us know if the issue persists. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.