Presenter '09 Unhandled exception

Aug 20, 2012

Hello, recently installed Windows 7, 64-bit.  All Articulate '09 programs work, except Presenter.  Articulate Tab isn't available in Powerpoint 2010 and when I open Presenter splash screen (where you have the following options: "view tutorials" "join the community" "product support" and "buy your copy;"  when I select "Launch PowerPoint, I get an error.  The error reads:  "Unhandled exception has occurred in your application.  If you click Continue ,the application will ignore this error and attempt to continue.  If you click Quit, the application will close immediately.  The system cannot find the file specified."  Under the "details" tab, the following is listed:

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.ComponentModel.Win32Exception: The system cannot find the file specified

   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo

startInfo)

   at System.Diagnostics.Process.Start()

   at Articulate.Presenter.PresenterForm.buttonLaunchPpt_Click(Object

sender, EventArgs e)

   at System.Windows.Forms.Control.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnClick(EventArgs e)

   at Articulate.Presenter.BaseButton.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

   at Articulate.Presenter.BaseButton.OnMouseUp(MouseEventArgs e)

   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ButtonBase.WndProc(Message& m)

   at System.Windows.Forms.Button.WndProc(Message& m)

   at Articulate.Presenter.BaseButton.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies ************** mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4971 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

Presenter

    Assembly Version: 6.3.1103.112

    Win32 Version: 6.3.1103.112

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/Presenter.exe

----------------------------------------

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4977 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4971 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4980 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

AxInterop.ShockwaveFlashObjects.Strong

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/AxInterop.ShockwaveFlashObjects.Strong.DLL

----------------------------------------

ShockwaveFlashObjects

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Presenter/common/ShockwaveFlashObjects.DLL

----------------------------------------

Accessibility

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll

----------------------------------------

System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging enabled.

For example:

<configuration>

    <system.windows.forms jitDebugging="true" /> </configuration>

When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.

3 Replies
Christine Hendrickson

Good morning Maxwell!

Quizmaker works with 64-bit operating systems, but not 64-bit installations of Microsoft Office. Have you checked to see what version you currently have installed?

Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review this article.

Please let us know if you have any other questions!

This discussion is closed. You can start a new discussion or contact Articulate Support.