2 Replies
Brian Batt

Hi David,

It sounds like the user is using an unsupported version of Office 2010.  Microsoft released a 32-bit and a 64-bit version of Office 2010.  Microsoft recommends installing the 32-bit version.  Articulate Presenter '09 will only work with the 32-bit version.  Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:

http://www.articulate.com/support/presenter09/kb/?p=2552