Presenter 13 freezes when using sync animations

Mar 07, 2014

Since I upgraded to Presenter 13 - I have not been able to sync animations without the program freezing when I hit the Save and close button.  I have to shut down and restart PowerPoint.  It saves a recovered version of the PowerPoint and my animation tinings have been saved in that recovered version - but the shut down and restart is something that happens every time, in every course.

My IT department has done a complete uninstall and reinstall of Presenter with no improvement.  I am currently using Office 13.  Thanks for your help.  Jan

3 Replies
Leslie McKerchie

Hi Jan!

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

If you are working locally:
I know that you mentioned you uninstalled and reinstalled, but please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13 (which includes some additional settings to check).
Jan Johnson

Hi, thank you for your response. Yes, I am working from my desktop.  Do you have any fix instructions for Office 13?  Since I have uninstalled and reinstalled the entire Articulate Suite – I don’t know that this is going to make any difference. Are there other Office 13 users having issues?  Thanks, Jan

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