19 Replies
Julie Mountain

I have this problem also and I do have resources ticked for every slide.  What I'm seeing in my version when I click 'view' after 'publish' is the icons for the resources but  no text, so the viewer can't see what the title of each resource is.  Finding this very annoying and time consuming!

Leslie McKerchie

Sorry to hear that you ran into difficulty with this Julie. Thanks for the details and the image. I can see how that would be frustrating.

This document explains all of the player colors and you can take a look to see if there may be a conflict.

If you need us to take a look, it'd be helpful to share your Articulate Package.

Leslie McKerchie

Hi Julie,

I did a quick recording to show you what I'm seeing when I try to take a look at the file you're sharing here. Please forgive me defaulting to the Author name, it was right in front of me as I was talking.

If you could save your file locally, re-package, and re-share here, that would be great. 

Julie Mountain

In addition to that problem, I notice that although I haven't ticked Glossary for this course, and Glossary isn't showing in Player Properties (see capture 2), it IS showing in Preview (see capture 3).  These seeming bugs are taking up so much of my time.  Getting very disheartened.

Leslie McKerchie

You made great progress Julie, thanks for sharing.

I was able to take a look at the file you shared. I see the issue you are reporting when publishing/uploading the course to SCORM Cloud.

We have reported an issue with viewing the Resources in HTML5 to our team, and continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.

Here’s some more detail about how we tackle them when they occur. I’m really sorry that I can’t say if this issue will be fixed but you’re in the right place to stay updated on this bug’s progress.

Julie Mountain

That's not quite what I was hoping for!  This is one of a series of 8 courses and we need to publish them, but can't if an important element of the course is invisible!  This isn't a tiny inconvenience, it's huge.  Can you reassure me that when these courses are uploaded to their final environment (on LearnDash) everything will be seen as it should be?  I'm really worried about this now.  I had assumed / hoped you were going to tell me it was something I was doing wrong :-(