Presenter 13 - publish to web - documents in resources

Feb 26, 2014

Hi All,

I have just completed a course using Articulate. I have made a module in Presenter 13 and published it to Web (as per the tutorial on here). I don't have an LMS at present.

I have uploaded it to Google Drive to share with my learners. It is all working well from the weblink from Google Drive - all the audio, images,  interactions, engage and quizmaker slides etc are fine.

I attached a number of PDFs in the resources tab and also some weblinks. The weblinks are all working fine, but the PDF attachments when clicked on come up with the error message:

"the webpage cannot be found, most likely causes

- there might be an error in the address

- if you clicked on a link, it may be out of date"

The webpage cannot be found

 HTTP 400
 

Most likely causes:

  • There might be a typing error in the address.
  • If you clicked on a link, it may be out of date.

I am still using the free demo/trial of Articulate, so I'm not sure if that has any bearing on the issue? Or is it not possible to access PDF attachments/resources if you publish to web and not an LMS?

If anyone has any advice on what may be happening and how to fix it that would be great. I can attach more weblinks instead of the PDFs but it means people will have to look about on the web page to find what they are looking for (and I have to change my instructions throughout the module referring to the resources attached).

Thanks

Liza

30 Replies
Leslie McKerchie

Hi Liza and welcome to E-Learning Heroes!

I'm assuming that you are attaching resources as explained here.

Be sure that you are viewing as your learners would.

If you view published Articulate Presenter content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published. Here's how.

Liza Maclean

Thanks Leslie.

I didn't link to the resouces in the actual PowerPoint - I just refer to them in the audio or text on that slide and told people to go to the resources tab to look them up later and attached them all as per these instructions:

http://community.articulate.com/tutorials/products/attaching-resources-to-the-player-in-articulate-presenter.aspx

When I published to web from Articulate, I saved the zipped file to my desktop, then uploaded the whole zipped file to Google Drive and then got the weblink to share the presentation.html file as per these instructions:

http://community.articulate.com/blogs/taylor/archive/2013/08/26/how-to-share-your-e-learning-course-for-free-with-google-drive.aspx

I just checked my Googe Drive folder and all the PDF resources are there in the presentation_content/external_files folder

Do I need to go up via an FTP first then upload to Google Drive? I don't have a lot of IT support here (and they dont know anything about Articulate) to help me unfortunately which is why I am trying to see if I can do it easily myself via Google Drive at the moment. Down the track I want to see if we can get an LMS implemented but that will take some time.

If you have any other advice on the best way to address this that would be great.

Thanks

Liza

Mike Taylor

Hi Liza! Welcome to the community!  It should work and the fact you have the trial version would not impact this or any other features. 

Here is a quick example I put together with an attachment under the Resources tab.  How are you uploading your published output? I have found it works best for me if I use Google Chrome and just drag my published output files & folders over into my folder in Google Drive. 

Try dragging all the output files as is without zipping them and if you're folder is set to public that *SHOULD*  do the trick. 

Sometimes I also have to double-check the steps which you can find here.  

Leslie Steele

I'm having a similar problem.  I've published to the web and also created a zip file.  The zipped file will be uploaded to our company intranet.  When I click "view project" from the screen that appears after publishing my file, a web page opens and plays perfectly.  However, when I try to open either of the .pdf files in my Resources, I get a "file cannot be found" message.  What am I missing?  Thank you for your help.

Leslie McKerchie

Hi Leslie!

Be sure that you are testing after your upload from your published environment.

If you view published Articulate Presenter content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published. Here's how.

Leslie McKerchie

Hi Leslie!

Well, our first confusion may be that it appears that you are actually using Storyline and not Presenter, which is what I thought you were utilizing since this is the Presenter forum.

That being said, I'm not seeing an issue with your resources:

The second course I did not see any though:

If you need us to look at this further, please share your project files, which now I know will be the .story file. Not your published output.

Leslie Steele

I apologize for posting in the wrong forum, Leslie.  This was the only forum I found when searching for problems with Resources.

I was able to attach the .pdf files to the Storyline file, but when I publish the file and try to open the .pdf files, I get a message that the files cannot be found.

 

Leslie Steele

I still do not see what I’m doing wrong.  I have:

- Saved the Storyline file to my desktop
- Saved my two resources (.pdf files) to my desktop
- Attached the resources to my Storyline project
- Published the file to web
- Uploaded the zipped file to my company intranet

When I click on my Resources from the player and then select either of my .pdf files, I get a "404" error.

I have no thumb drives attached to my computer; I am working strictly from my desktop.  Attached is my Storyline file.  

Please help me understand what I am missing.

 

Leslie Steele

This is STILL not working for me.  In your published output, I see that you added my files using different file names.  Your files open fine; mine do not.  I thought there might be a problem with the way I’ve named my files (with spaces), so I removed the spaces from my .pdf file names.  That did not help.  I then tried changing the spaces in the resource titles to underscores but that did not help either.

 

What can I try next? 

 

Leslie Steele

I have tried removing the spaces from my file names and resource titles and
using CamelCase or underscores instead, but nothing is working. I'm getting
the 404 error after publishing the file and posting it on my company's
intranet. I read the instructions you directed me to, and there are spaces
in those file names.

Do you think the problem lies in how the company intranet administrator has
the files being loaded?

I know that you have tried to help me, and I thank you, but I'm still stuck
and can't post my work in this state.

Leslie

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