6 Replies
Christie Pollick

Hi, Steve -- Thanks for reaching out here, and so sorry to hear of your difficulties! May I ask if you have also had a chance to run through the troubleshooting steps here to see if you find improvement? If so, and you are still not having any luck, I would recommend that you use these steps to create an Articulate package, and you will need to send that (along with the Error report you have attached) to our Support Engineers via this form for additional technical assistance. 

Sean Friedman

Hi Steve,


It sounds like you have the same problem that I did.  You need to copy and paste the text on the slides into a new PPT.  You can't import the slides or it will corrupt again.  It seems to copy the error element and recreates the error.


For me, it occurred randomly, still not sure why.  I've had it occur once and never again.