Presenter '13, Replay and HTML5 Published Content

I am having a bit of difficulty with videos created in Replay playing correctly when the Presenter '13 content they are embedded in is published in HTML5 format in the Chrome browser (basically they do not play). They do correctly play in Internet Explorer 11 however, in IE my Resources tab does not work correctly (this does work in Chrome)


8 Replies
Christie Pollick

Hi, Herman -- Many thanks for reaching out with your question! Have you had an opportunity to review this information on System Requirements for Presenter '13? And if possible, would you be able to share your Presenter package so that I am able to take a closer look and do some testing for you on my end? 

Herman Gustafson

Hi Christie,
Thanks for the response.
Attached is a screen shot of my computer specifications.
I have created the requested .zip package file however it is 108MB so please let me know how you wish me to share it and I will get it over to you.

Thanks again for the help.


Herman Gustafson | Product Marketing Engineer | Onset Computer | herman

Christie Pollick

Hi, Herman -- Oh, no! As it appears that you've replied via email, your attachment did come through to be accessible here in the thread. Please click here to navigate to the thread itself and you can upload from there using the ADD ATTACHMENT button in the bottom left of the reply box. 

Also, when you reply via email, your signature is visible here in the thread, so you are welcome to use the EDIT button beneath your post to remove that info. if you'd like! 

Christie Pollick

Hi, Herman -- Thank you kindly for your continued patience!

I went ahead and uploaded your published output folder in, and it appears to be functioning properly within the Supported Browsers outlined below (as extracted from this System Requirements for Presenter '13 info sheet):

Viewing Content

Flash Player 10 or later, and one of the following browsers:

  • Windows: Internet Explorer 6 and later, Microsoft Edge (latest version), Firefox 1.x and later, Google Chrome (latest version), Opera 9.5 and later
  • Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome (latest version)
  • Linux: Firefox 1.x and later
  • Windows: Google Chrome (latest version)
  • Mac: Safari 6.0.5 or later, Google Chrome (latest version)
  • Mobile: Safari in Apple iOS 6 or later
Apple iOS Articulate Mobile Player in Apple iOS 6 or later on iPad
Android OS Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)


You may also want to take a look at different options available in Step 3 in this article on Publishing a Presentation for Web. Please let us know if you have any other questions! :)

Herman Gustafson

Hi Christie,

Thanks for the response.

This intermittent playing of videos seems to be tied to the autoplay of HTML5 content in Chrome. Even when enabled the content sometimes does not autoplay but requires a click to start. Here is what I did as a work-around:

I adjusted each videos's properties to play video when clicked instead of automatically and checked off "Show Video Controls". I then went into "Player" and under "Controls" I de-selected the seekbar and play/pause. 

Even though it does require the user to click to begin each video, it removed the annoying intermittent autoplay issues. This now works correctly in Chrome, IE and Firefox.

Thanks again for the help.