presenter 13 resources not working on mobile devices

I am publishing my presentation for LMS to work on mobile devices, however, the resource area can get clicked, but the window does not stay open long enough for students to be able to click on the b/w handout to open/download. It just flashes open and close, no matter whether you long-click on it, or you double-click on it. This handout does open/function properly when viewing on a PC. Any suggestions?

14 Replies
Leslie McKerchie

Hi June!

Thanks for sharing your file and allowing me to take a look. I was seeing the same behavior you were reporting with a new publish.

I had to reach out to my team as I thought I had seen this issue before.

It is an issue that has been shared with our QA Team. We have a listed workaround of 'a very quick light tap' opens the tab, but I must not have this skill as it does not seem to work for me.

I will add this thread for user awareness and for update when applicable. Unfortunately, unless the light tap works for you, I do not have a workaround to share at this time.