Presenter 13 u4 Crashes when I click "Slide Properties"

After installing update 4, everytime I click Slide Properties, the application hangs and I receive the following two errors in my event logs:

Application Error - Event 1000

Faulting application name: Articulate.Presenter.exe, version: 7.4.1409.422, time stamp: 0x5408eaae Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6 Exception code: 0xe0434352 Fault offset: 0x0000812f Faulting process id: 0x7cc Faulting application start time: 0x01cff9fa9a4fe107 Faulting application path: C:\Program Files\Articulate\Articulate Studio\Articulate.Presenter.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: e360dcd6-65ed-11e4-a122-0026b91bf2b1

 

-------------------------------------------------------------------------

.NET Runtime - Event 1026

Application: Articulate.Presenter.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Reflection.TargetInvocationException

Stack:

   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)

   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)

   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)

   at System.Activator.CreateInstance(String assemblyString, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)

   at System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)

   at System.AppDomain.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)

   at System.AppDomain.CreateInstanceAndUnwrap(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)

   at System.AppDomain.CreateInstanceAndUnwrap(System.String, System.String, Boolean, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[])

   at a.aa.k.de(System.Object)

   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

   at System.Threading.ThreadPoolWorkQueue.Dispatch()

   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

 

5 Replies
Trey Perez

This is on Windows 7 32bit - I have uninstalled Articulate, run the cleanup utility, reinstalled and repair installed Office and .NET, even ran a repair install of Windows. About out of ideas here, so any help would be appreciated! Getting close to just reimaging the machine and starting from scratch.