Presenter 13 u4 Crashes when I click "Slide Properties"
Nov 12, 2014
After installing update 4, everytime I click Slide Properties, the application hangs and I receive the following two errors in my event logs:
Application Error - Event 1000
Faulting application name: Articulate.Presenter.exe, version: 7.4.1409.422, time stamp: 0x5408eaae Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6 Exception code: 0xe0434352 Fault offset: 0x0000812f Faulting process id: 0x7cc Faulting application start time: 0x01cff9fa9a4fe107 Faulting application path: C:\Program Files\Articulate\Articulate Studio\Articulate.Presenter.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: e360dcd6-65ed-11e4-a122-0026b91bf2b1
-------------------------------------------------------------------------
.NET Runtime - Event 1026
Application: Articulate.Presenter.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.Activator.CreateInstance(String assemblyString, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.AppDomain.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.AppDomain.CreateInstanceAndUnwrap(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.AppDomain.CreateInstanceAndUnwrap(System.String, System.String, Boolean, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[])
at a.aa.k.de(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
5 Replies
This is on Windows 7 32bit - I have uninstalled Articulate, run the cleanup utility, reinstalled and repair installed Office and .NET, even ran a repair install of Windows. About out of ideas here, so any help would be appreciated! Getting close to just reimaging the machine and starting from scratch.
The application also hangs when I click "Character" and select either, "Illustrated", or "Photographic"; also hangs when I click "Video", "Flash", or "Web Object"
All prompt the same .NET Runtime and Application errors
All Windows, Office, and .NET updates are current...
Hi Trey!
I see that you are also working with support on this issue (00435157) so hopefully you will be to resolution soon :)
Thanks, i hope so , too!
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