Presenter 360 - In-presentation hyperlinks aren't working when I publish

May 08, 2017

Hi folks,

I've read several of the other discussions on this and tried to use them for troubleshooting, but I'm still having an issue, so I thought I'd start a new thread.

I've built a presentation using Presenter 360 where I have a hyperlinked buttons jumping to other slides within my presentation. When I test them in presentation mode, everything works as designed. However, once I publish (to Articulate Review 360), the links are going to other slides.

To answer a few of the most common troubleshooting things I've already tried:

The slides being referenced are NOT hidden.
I've tested the issue in both Chrome and Edge with the exact same issue occurring.
The hyperlinks are not on grouped objects, but are embedded in "invisible" boxes resting on top of the desired buttons.

I welcome any other suggestions folks may have!

Thanks!!

5 Replies

Alyssa Gomez
Staff

over 6 years ago05/09/17 at 2:27 pm (UTC)

Hi there Kent,

Thanks for letting us know what's going on. It sounds like you've already done some troubleshooting on your own, so I'm glad you reached out here!

There are a few more things I'd like to check before we dig deeper:

Where is this project saved on your computer?
Are you on the most recent update of Studio 360?
Have you noticed this happens when you publish with Flash first and HTML5 first?

Kent Kaiser
Author

over 6 years ago05/09/17 at 2:47 pm (UTC)

Hi Alyssa,

Thank you so much replying!

The project is saved in My Documents--about six folders down in a substructure.
Yes, I'm using version 8.5.11170.0, which looks like the lastest.
I hadn't thought to change the format. I've only published in HTML5/Flash, so let me give Flash/HTML5 a shot! :)

Alyssa Gomez
Staff

over 6 years ago05/09/17 at 2:59 pm (UTC)

Sounds good, Kent. Keep me posted!

Kent Kaiser
Author

over 6 years ago05/17/17 at 2:56 pm (UTC)

Unfortunately, I had no luck! Rowie with Articulate Support suggested the PPT might be corrupt and offered the steps to resolve that; however I still ended up with the same challenges. Even creating a fresh PPT from scratch gave me the same headaches. I'm going to try repairing my PPT and Articulate installations, in case either of those will help. I know this should be really simple functionality, so it's baffling as to why it's not working.

For now, I am just publishing with the Articulate side menu, so I can make the course work; I had just hoped to use a more graphical menu instead.

Alyssa Gomez
Staff

over 6 years ago05/17/17 at 5:06 pm (UTC)

Thanks for letting us know the outcome of your case, Kent, and I'm sorry this is giving you headaches! Be sure to reach out to us here or in your case if you have any further questions.

Presenter 360 - In-presentation hyperlinks aren't working when I publish

5 Replies

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