Presenter 360 Overlapping Words On Preview or Publish

Ashley,

Thanks. That was really disappointing. I was forced to turn in a project in a PPT file. Not the format I wanted.

--Allen

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Hey Allen - I gave a test and although I didn't have as much text as you did, I had a fair amount and some hyperlinks and I didn't see the same thing you mentioned. I'd love to see a copy of your. Presenter package if you're able to upload it here for us? 

You’ll want to upload the file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Ashley,

Thanks much. I don't mind sharing the project here. It is a proof of concept. I'm using it to learn the new features in 360.

--Allen

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Thanks Allen - it's something with your textboxes as if I inserted text into your text box I am able to see the same thing, but the same exact text in a brand new text box doesn't show the problem, so I actually think it's the font type you've used - as I then took a look at testing with a number of other fonts - and all those displayed normally. I don't have the same font type as you have on this computer so I wonder if you have a font file that you could share with me? I'd like to install that and try it on a fresh file. 

Also, after spending some time in your file, I got an error message about needing to close the file and that it would be recovered. That type of message always makes me think a little bit about file corruption and if that has any impact on what you're seeing too. So just as a reminder, can you double check that you're working on your C: drive with these files? This is covered in a bit more detail here, but working off a network/shared drive can cause some odd behavior in Articulate files. 

Ashley,

Thank you for your efforts on my behalf.

I believe you're correct that the font is causing the trouble. I substituted other fonts and they suffered no overlap problem. Lesson learned: be sure my chosen fonts work in all layouts. That said, you can get the font at: http://fontzone.net/download/arnopro-smbd.

I've also taken your other suggestion to heart. The project was on a network drive. I've moved it to a local drive.

Thanks again,

--Allen

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Well glad we were able to figure it out to at least the font issue and/or the network behavior! I did take a look at the font - and that one worked well on my system, so again I'd go back to the network issue. Give it a try yourself on a brand new file that you started on the local drive and keep me posted on how it behaves! 

Ashley,

I tried a whole new PPT on a local drive, copying the text over from the previous PPT and got the same bad results. My guess is that my copy of the font came in corrupted.

Thanks again,

--Allen

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Hi Allen - Sorry! I should have said, don't copy...start brand new with text, file, everything. The corruption will carry with anything from that file, which is why I was able to easily replicate it from your file without that font even. So you'll want to make sure you're using the font type, a brand new file with text and hyperlinks and that it's all local. 

I'm having a very similar problem.  I'm using Presenter 360 and it is overlapping the hyperlink underscore with other text. 

My project started in an earlier version of Presenter (by another designer, so I don't know which version).  It looked fine in that version.  Not in Presenter 360.  I've changed all of the text to expanded by 1 point because the letters were all overlapping earlier.  That was a pain to fix.  But this one is also pretty frustrating. 

Carol,

Try changing to a different font. You can use the Format Painter in PowerPoint to make that go quicker.

--Allen 

I'll give that a try.  Thanks.

Hi there, Carol.  Can you let me know which font you were using?  I scrolled through a few of the built-in fonts, and I couldn't reproduce the underscore overlap.

Thanks for reaching out!

Nothing exotic:  just plain old everyday Arial 14 Bold (extended by 1 point).

Hi there Carol,

We're still having trouble recreating this issue, and we need your help. Could you share a sample of your file with us? You'll want to first create an Articulate Package, then attach it in a new thread comment. We'll give it a test and let you know what we find!

I will be interested to hear the result. I've been troubleshooting back and forth with Support for a few weeks now, related to this same issue. In all the steps we've tried, nothing has resolved it so we're down to me uninstalling MS Office and reinstalling to see if that resolves the issue. I too am not using any bizarre font and Support can't replicate the issue on their side.

Loren, I wound up moving the hyperlinks to separate lines, and using a blank line after them, so the text did not overlap any other text.  It was the only thing that seemed to work.

I am having this same issue. Not only with hyperlinks but all underlining in the training. The course is in Arial. I have tried Minion Pro (preferred text of brand guide) and Calibri. Changing font does not help. I really need a solution. The customer is not happy about removing the underlining.

Thanks for sharing your file, Becky!

Could you click this link to access the published output, and let me know if you see a problem with the underlined text there?

If you do, could you share a screenshot of what you see and the details of what browser you're using? Thanks!

Hi Alyssa,
You fixed the problem. What is the solution? I thought I had tried everything.

Thank you,
Becky

Becky McNair | Training Support Specialist
Division of Human Resources & Organizational Effectiveness | Texas A&M University
1401 TAMU | College Station, TX 77843-1401
ph. 979.862.7193 | beckym@tamu.edu | tamus.edu/business/training | employees.tamu.edu/pd

TEXAS A&M UNIVERSITY | FEARLESS on Every Front

I actually didn't do anything special, just published the file! 🙂 It could be that we are using different versions of Presenter 360. 

Are you on the latest update? To check, click the Articulate tab, Help and Support, then click About Articulate Presenter. You should see 8.10.13923.0 in the bottom-right corner. 

If you're not on the latest update, you can download it by following these steps!

Hi Alyssa,
I have sent a Peek recording of the issue to Vira Inzon to review after her email request. I am using the most current version of Articulate. Here is what I see during preview and once loaded on our LMS. https://360.articulate.com/review/content/6465c323-1507-43fd-bb76-6cba9d6f62d6/review

All underlining and hyperlinks are shifted.

Thank you,
Becky

Becky McNair | Training Support Specialist
Human Resources & Organizational Effectiveness | Texas A&M University
ph. 979.862-7193 | beckym@tamu.edu | tamus.edu/business/training/ | employees.tamu.edu/pd

Thanks for letting me know you've got a case open for this issue, as well. You're in good hands with Vira! I'll follow along in your case and share updates here, as needed. :)

Hi there Becky! I checked in on your case, and I do see that we've logged this problem as a potential software bug.  It looks like this problem pops up when the DPI setting is greater than 100%.

Until we find a fix, you'll want to switch to 96 DPI. Here's how! 

I'll let you know as soon as I get an update on this bug. Thanks for bringing this to our attention!

Alyssa, I have a question re: https://articulate.com/support/article/articulate-storyline-dpi-support-sl2.

Does this article mean that the AUTHOR's settings must be 96 dpi while the author is building the course? Or do you mean that the end-viewer's settings must be 96 dpi to see a course properly?

If it is just the author's settings that matter, we as authors can control that. But we obviously have no control over the end-user's PC settings, which is a much more concerning matter.

Thank you for your work on this issue, and thanks in advance for your response.

- Carol

Carol D. Mortimer
Senior Learning Specialist
Professional Development Institute
Independence University
Independence Blue Cross