However, my client says he cannot open and view. Does he need Articulate to view? Should any computer running windows be able to open? Other suggestions or thoughts?
Other suggestions or thoughts? I'd double-check that the client extracted the zip file on their local computers before double-clicking the Launch_Presentation.exe file to launch the course.
No problem, Lindsay. Please let us know if we can further help.
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3 Replies
Hi Lindsay,
Thanks for reaching out and explaining what your client is running into difficulty with. I'm happy to help you with your questions:
No. The client should be able to view locally via the package you've published to CD.
Yes. To view CD output, Internet Explorer 11 must be installed. Our full documentation is here:
Browsers and Mobile Apps for Viewing Published Courses
I'd double-check that the client extracted the zip file on their local computers before double-clicking the Launch_Presentation.exe file to launch the course.
Thank you for the information and speedy response. I will speak with my client and see what systems/browser he is running.
Regards,
Lindsay
No problem, Lindsay. Please let us know if we can further help.
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