Presenter - Customer experience error in Chrome

Apr 26, 2018

Rebecca Freedman
By Rebecca Freedman

Team, 

We have a presenter course, homepage, that has multiple buttons that link to other course links.

Some of our customers clicked on the buttons and it opened the course twice (2x) and the audio played on both over each other.

 

Wanted to see if this is a bug, or if there is something that needs to be fixed on our end. Thanks in advance for your help.

1 Reply
Leslie McKerchie
almost 6 years ago04/27/18 at 1:10 pm (UTC)

Hello Rebecca,

I'm not sure that I've seen a similar issue reported. Is this something you are able to replicate as well?

You mention that it's happening to some customers in Chrome. Do you know what version they are using and how did you publish/share the content that they are accessing?

If you need us to take a look and test, please share your Articulate Package.

This discussion is closed. You can start a new discussion or contact Articulate Support.