Presenter error when publishing

I have a PowerPoint/Presenter file which I successfully published with Presenter '09 however when IO went publish it with Present '13  last night it fails with a dialog box to report error report to Articulate. I did make several minor changes that included a change in the playlists and rerecording two slides. It crashes what I estimate to b approximately at the process mid-point. I'm not sure what to do. I've never experienced a PowerPoint that plum refused to be published.

3 Replies
Ashley Terwilliger

Hi John and welcome to Heroes! 

I'd suggest to start with ensuring that you're working with local project files, as working on a network or USB drive can cause erratic and unusual behavior. Additionally, you should also make sure the directory path to your project files and your published output is less than 260 characters(for example C:\Articulate) and avoid using special characters, accents or symbols in your file names. You may also want to do simple repair of Studio 13.  Also, have you downloaded the most recent update released on November 5?

If you continue to experience difficulty in publishing the updated file, can you please create a Presenter package and send it along to our Support team so that we can test it as well? 

Ashley Terwilliger

Hi John,

Thanks for confirming those pieces first, and letting me know about the SmartArt graphic. I have seen a similar scenario in this community thread, and I copied Ricardo's answer here for you, as it seems the SmartArt tripped up his presentation too:

I noticed that when the error occurred, a new slide appeared at the end of my PowerPoint file, which had an image I recognized. It was a smart art I had used in one of the slides of my project. I decided to preview that specific slide (Menu/Articulate/Preview) and I saw that the same error occurred.

After that, I tried transforming that smart art element for a regular image (png),  then I tried previewing the slide (Menu/Articulate/Preview), and "voila" the error stopped occurring.

In other projects where I was experiencing the same error, I started checking slides were I had used smart art figures or similar. I found that the errors were related to smart art elements or charts although not all of these type of figures were related to errors in the publishing process.

Can you try changing the SmartArt graphic and let us know if that resolves your issue?