I recently upgraded to Articulate Studio Pro '13. I am trying to republish some files I created just before I upgraded and I keep getting a Presenter error. I go through the steps to upgrade the presentation, etc. and it tells me that they upgraded successfully. I've screen captured the error and attached.
Hi, Paula -- Many thanks for running through the repair and troubleshooting steps offered. I think at this time it would be best if we can take a look at your file itself. Please upload here or if privacy is a concern, you are welcome to share your file for offline, confidential review by using this form. The choice is yours!
Also with respects to privacy, I wanted to mention that when you reply to a forum notification via email, the details in your signature are displayed publicly in your post. If you would like to remove that information, please feel free to use the EDIT button beneath your post. :)
This is only happening on files that I created with the previous version of Articulate and PPT 2010. Anything that I've created new since the upgrade and PPT 2013 is working fine.
Hi, Paula -- I wanted to touch base and confirm that your case #00738346 has been received, and I will being testing in just a moment. I will reply via email from within your case as soon as I can with my findings. Your patience is appreciated. :)
6 Replies
Hi, Paula -- Sorry for your troubles! Have you had a chance to run through the troubleshooting steps, including the repair listed here to see if that remedies the issues you are having?
I did the repair, but still having issues. I have Windows 11.
Paula Burge
Development Coordinator, Center for Career Development
Dot Foods, Inc.
Phone: 217.773.4486, ext. 12392, Fax: 217.773.2862
www.dotfoods.com
Hi, Paula -- Many thanks for running through the repair and troubleshooting steps offered. I think at this time it would be best if we can take a look at your file itself. Please upload here or if privacy is a concern, you are welcome to share your file for offline, confidential review by using this form. The choice is yours!
Also with respects to privacy, I wanted to mention that when you reply to a forum notification via email, the details in your signature are displayed publicly in your post. If you would like to remove that information, please feel free to use the EDIT button beneath your post. :)
This is only happening on files that I created with the previous version of Articulate and PPT 2010. Anything that I've created new since the upgrade and PPT 2013 is working fine.
Hi, Paula -- Thanks so much for your follow up! Could you please also confirm that you have taken a look at this information on How to Upgrade a Presentation to Articulate Presenter '13? Here are some additional, more general details on Upgrading to Articulate Studio '13 that may be beneficial.
If you would like to share the Articulate Package for the Studio '09 file in question, I would be glad to check it out. And again, if you'd like to share privately, here is the form you'd need to do so.
Hi, Paula -- I wanted to touch base and confirm that your case #00738346 has been received, and I will being testing in just a moment. I will reply via email from within your case as soon as I can with my findings. Your patience is appreciated. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.