Welcome to Heroes, Tanya, and sorry for the trouble.
If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:
If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations). SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers. You will need to uninstall these programs to resolve the conflict they create with PowerPoint. Additional information on this issue can be found here:
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Welcome to Heroes, Tanya, and sorry for the trouble.
If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:
http://www.articulate.com/support/presenter09/kb/?p=497
If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations). SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers. You will need to uninstall these programs to resolve the conflict they create with PowerPoint. Additional information on this issue can be found here:
http://www.articulate.com/support/presenter09/kb/?p=2365
If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:
http://www.articulate.com/support/presenter09/kb/?p=1182
Let us know if that helps. Thanks!
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