Presenter has stopped working

Jun 28, 2012

Hi,

I;m getting an error saying Presenter has stopped working Please close this program.

it appears when publishing and when trying to preview. Always seems to appear when the process is up to "Saving to disk, this may take a few minutes"

Anyone seen this before or know how to fix? Hoping to avoid uninstalling and reinstalling.

Thanks

Tanya

1 Reply
Peter Anderson

Welcome to Heroes, Tanya, and sorry for the trouble. 

If you are publishing and the publishing wizard becomes unresponsive please review the following article which outlines suggestions to resolve your issue:

http://www.articulate.com/support/presenter09/kb/?p=497

If you have a Dell or Lenovo computer, you may be experiencing a known conflict between SoundMax or Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations).  SoundMax and Corel WinDVD often come pre-installed on Dell and Lenovo computers.  You will need to uninstall these programs to resolve the conflict they create with PowerPoint.  Additional information on this issue can be found here:

http://www.articulate.com/support/presenter09/kb/?p=2365

If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:

http://www.articulate.com/support/presenter09/kb/?p=1182

Let us know if that helps. Thanks!

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