presenter is unable to open to project file

Hi Phil- it sounds like your PPTA file may be locked or corrupted.

thanks Gabe, reboot hasnt worked, what do i do with extracted files? I have never recovered a ppta any tips or trick

thanks

Phil

Hi Phil,

If you need to attempt recovery of resources in a corrupt PPTA file, you may be able to use 7zip to extract the PPTA file and reveal its contents.  Depending on the severity of the corruption, you may or may not be able to extract the PPTA file to recover resources that were stored in it.  Please note that extracting PPTA files is not officially supported by Articulate.

In order to continue working with your PowerPoint presentation, you will need to delete or rename the corrupt PPTA file.  After deleting or renaming the PPTA file, Articulate Presenter will generate a new PPTA file for your PowerPoint presentation the next time you click one of the options on the Articulate menu.

Hi Brian

thanks I read that from the link Gabe gave I can extract the file but what do I do next? 

Phil

Hi Phil,

It just depends on what files you're trying to import back into your presentation.  If you have inserted media like SWF, FLV, or MP4 files, you'll be able to extract them from the PPTA file, put them in a new location on your machine, and then re-import them as needed.

In regards to the narration folder, you can extract the WAV files & then use the ae.ini to figure out which audio file belongs to which slide.

what about synch timings for animations and slide properties, are those not stored in the ppta? 

Phil

Phil,

The synced animation timings are stored in the PowerPoint file.

thats great, that was what I was most afraid of losing

Thanks

Phil

I've encountered this error and have a corrupt PPTA file. I have tried the suggestions included here but it does not solved the problem. What else can I do to solve the problem. I cant loose this info, it's take a few weeks to create. Please HELPP.

Hi Gail,

If you've already followed the steps in this article, would you mind submitting a support case with us? We'll be able to take a closer look at what's going on. If you do open a case, please share your case number with me so I can follow the progress of the case.

Thanks!