I'm quite new with using and publishing the Articulate software and running into some issues ...
I inserted different Captivate 5 videos into Articulate Presenter using the instructions to insert is as a Web Object. All that went well ...
When previewing or publishing I get prior or after each video 'Just-in-Time Debugging' window. When I click several times 'No' as I don't want to debug the training proceeds.
Any idea what goes wrong and what I should to do to have it fixed ?
After you click on the option to submit a case, please select the option to record your screen. This will help us diagnose the issue by getting a complete picture of the issue.
7 Replies
Hi Kim & welcome to Heroes,
Can you post a screen shot of the debugging window that you're getting?
This is the debug pop-up I receive at the end or beginning of an inserted web object
When I click several times 'No' I can proceed with the next slide or movie
Hi Kim,
Would you mind submitting a support case to us by using the link below?
http://www.articulate.com/support/contact/
After you click on the option to submit a case, please select the option to record your screen. This will help us diagnose the issue by getting a complete picture of the issue.
Sorry but the screencast doesn't get uploaded.
Can I do something else to have feedback to fix it ?
Thanks
Kim
Hi Kim,
Please try the troubleshooting steps in the link below to resolve the issue:
http://www.articulate.com/support/presenter09/kb/?p=2425
the issue is persisting even after removing all the links and inserting the Web Objects again.
Is there another way you can help in getting this resolved ?
Hi Kim,
Please go ahead & submit a support case to us by using the link below:
http://www.articulate.com/support/contact/
This discussion is closed. You can start a new discussion or contact Articulate Support.