I am using Powerpoint 2010 with Articulate Presenter 13 on Windows 7.
I started working on a project yesterday, and everything went really well for most of the day. Toward the end of the day, Presenter started locking up. It locks up after I perform any ONE action from the Articulate ribbon. I have to close and reopen the project. I have tried more than one presentation, and this happens every time. I have tried uninstalling and installing, that didn't work. What's going on?
Sorry to hear about the trouble! If you haven't already, you may want to try restarting your machine. I know it sounds a little silly, but this can sometimes clear up issues with newly installed software.
Please try the troubleshooting steps outlined in the following article:
(This should also resolve an unresponsive Articulate Ribbon - hopefully that'll help with the issue you're running into when using one of the menu items)
Also, please make sure that you're working with local project files:
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
I know you mentioned that you've tried uninstalling and reinstalling, but it might be a good idea to make sure you're following the steps outlined in the two following articles (if you're still having trouble at this point).
Thanks for the suggestions. I have most of them. I am currently working on the Unexpected or Erratic Behavior in Articulate Studio. I just have to reinstall Office. Crossing my fingers
You're running Studio '13, on Windows 7 with Office 2010, correct? What installation type of Office are you using, the 32-bit or 64-bit?
If you're using the 32-bit, you should be OK with the installation type.
If you're using the 64-bit installation of Office, that might be causing the trouble. Currently, Articulate Studio '13 supports 32-bit versions of Microsoft Office, but not 64-bit versions. See this article for details:
We're monitoring demand for 64-bit support. Please submit a feature request (below) if this is important to you. It'll help us accurately gauge demand.
If you've confirmed that you're running the 32-bit installation of Office 2010, you might want to check out the tech specs for Studio '13, just to make sure the machine is up to date with the minimum requirements for the software.
5 Replies
Hi Sara and welcome to E-Learning Heroes!
Sorry to hear about the trouble! If you haven't already, you may want to try restarting your machine. I know it sounds a little silly, but this can sometimes clear up issues with newly installed software.
Please try the troubleshooting steps outlined in the following article:
The Articulate Tab on the PowerPoint Ribbon Is Missing
(This should also resolve an unresponsive Articulate Ribbon - hopefully that'll help with the issue you're running into when using one of the menu items)
Also, please make sure that you're working with local project files:
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
I know you mentioned that you've tried uninstalling and reinstalling, but it might be a good idea to make sure you're following the steps outlined in the two following articles (if you're still having trouble at this point).
Please try repairing Studio '13:
Articulate Support - How to Repair Articulate Studio '13
If you're still experiencing these issues, please try the following troubleshooting steps:
Unexpected or Erratic Behavior in Articulate Studio
Let me know if you try all of those suggestions and still have trouble.
Thanks!
Thanks for the suggestions. I have most of them. I am currently working on the Unexpected or Erratic Behavior in Articulate Studio. I just have to reinstall Office. Crossing my fingers
Good luck, Sara - I hope it goes well!
Let me know if you see any improvement.
Thanks!
This is so frustrating. After all of that, I'm still having the issue! I even tried with a brand new blank powerpoint
Hi Sara,
Shoot, sorry to hear that.
You're running Studio '13, on Windows 7 with Office 2010, correct? What installation type of Office are you using, the 32-bit or 64-bit?
If you're using the 32-bit, you should be OK with the installation type.
If you're using the 64-bit installation of Office, that might be causing the trouble. Currently, Articulate Studio '13 supports 32-bit versions of Microsoft Office, but not 64-bit versions. See this article for details:
This discussion is closed. You can start a new discussion or contact Articulate Support.