I loaded the update yesterday and now I can't add Engages or Quizzes. Can't record or add annotations, sync animations, edit audio....nothing in Presenter '13 is working.
It sounds like something happened during the installation process so you'll want to look at repairing Studio as described here. If you're still having difficulty can you also reach out to our Support Engineers.
So sorry you're seeing this issue, thanks for reaching out here. Your best bet will be to go ahead and follow the troubleshooting steps in this article to get Presenter back up and running.
If you're still having difficulties with your Presenter ribbon after running through those steps, I highly encourage you to reach out to our Support Engineers directly by submitting a case. They'll be able to investigate further with you to get everything resolved as quickly as possible. :)
Our support engineers are kind of rock stars, at least I think so. :)
I also just wanted to let you know that responding via email includes your signature here, so you're welcome to edit the post and remove that information if you'd prefer it not be public.
5 Replies
Hi Nancy,
It sounds like something happened during the installation process so you'll want to look at repairing Studio as described here. If you're still having difficulty can you also reach out to our Support Engineers.
Hi Nancy,
So sorry you're seeing this issue, thanks for reaching out here. Your best bet will be to go ahead and follow the troubleshooting steps in this article to get Presenter back up and running.
If you're still having difficulties with your Presenter ribbon after running through those steps, I highly encourage you to reach out to our Support Engineers directly by submitting a case. They'll be able to investigate further with you to get everything resolved as quickly as possible. :)
Thanks,
The support team gave me the instructions to fix the problem.
Nancy C. Edwards
Manager, Training & Development
3525 Fairystone Park Highway
Bassett, Virginia 24055
276.629.6759 Office
336.509.5627 Mobile
[cid:image001.jpg@01D1ECDE.12102D80]
http://www.bassettfurniture.com
Thanks Ladies,
The Support Team sent me the instructions and it's fixed! That's the first time I've had that happen.
Our support engineers are kind of rock stars, at least I think so. :)
I also just wanted to let you know that responding via email includes your signature here, so you're welcome to edit the post and remove that information if you'd prefer it not be public.
This discussion is closed. You can start a new discussion or contact Articulate Support.