Presenter Studio'13 PPTA didn't update
Sep 24, 2018
I have been working on a Presenter File (Studio '13) for a couple of hours today. I added 2 videos (embedded from local files using the Articulate Ribbon, not PPT), and have saved my work. The PPTX file shows a save time of 2:56PM, but the PPTA is still showing 12:41PM. Studio has crashed once, and since has not shown video in preview mode when I have tried playing a newly added video clip. (Other video clips are working. Apparently.) The clip was added around 2:00 PM. I have since restarted, and saved, and the PPTA save time has not changed.
1)Is this normal behavior (file save time being different from PPTX save time, even when video is added)?
2) What are the little .tmp files? I have never seen them before. (Is this normal, or maybe a corrupt file?)
I don't want to continue to put time into this if the file may be a problem. I would rather start over. Any suggestions?
Thank you!
8 Replies
Hi Loralee!
Have you recently moved the PPTX file? Are the PPT and PPTA files saved in the same folder? As long as the PowerPoint file and the original PPTA file are in the same folder and have the same name, they'll re-link and the save timestamp should update.
Also, the .tmp files are temporary files you can access if the presentation crashes or becomes corrupt. In what folder did you find those .tmp files?
Yes, the PPTX and PPT files are in the same folder. There has been no name changes.
Interestingly, today they both now have the same save time (3:46) and the tmp files are gone. The .tmp files were in the same folder as the PPT and PPTA.
Wow, that is interesting, Loralee! So does it appear that everything is working smoothly again?
Not really. We installed the August 2018 update and now nothing (PPT and Presenter) is working. IT will be re-installing today. I submitted several comments yesterday on the crash reports.
Oh no, Loralee.
Be sure to let us know what the result is after IT re-installs.
The crash/error reports report errors, but they are not tied to a user nor do they create a case for us to take a look at, so feel free to work directly with a support engineer here.
I am just getting back to this project this week. I worked on it a bit today, yesterday (10-23-18) and the day before. My PPT has a save time of today, but the PPTA file still shows 10-22-18.
It appears everything is working okay, but I am concerned.
Yesterday I made changes to content, added videos in Articulate (from local files and as web object because they are YouTube files) and added text to slides and slide notes. I had expected the PPTA to at least update with the videos being added. Does this sound odd, or am I concerned about something that is normal?
Thanks!
I need to add that IT did re-install my Articulate and installed the August update, and ran Repair on Powerpoint a few weeks ago (just after my post last month).
Hey Loralee,
I can certainly understand a bit of concern if you're looking at those timestamps, but glad to hear that everything is working okay.
Curious if you publish the course if they update as expected?
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