There are four built in Master templates, and you're unable to delete them and if making changes to a Master template you'll want to save it with a new name as described in this kb article.
If you're still having difficulty after reviewing that article, you may want to conduct a repair of your Studio software, and just ensure you've closed any open Studio projects before conducting the repair.
3 Replies
Hi Eve and welcome to Heroes!
I wanted to point you to this kb article, and there are directions in there about if you're a non-administrator account and how to find the templates.
Thanks for your response, Ashley. We can find the templates but when we try and add them, the following message appears
Any further suggestions please,
Eve
Hi Eve,
There are four built in Master templates, and you're unable to delete them and if making changes to a Master template you'll want to save it with a new name as described in this kb article.
If you're still having difficulty after reviewing that article, you may want to conduct a repair of your Studio software, and just ensure you've closed any open Studio projects before conducting the repair.
This discussion is closed. You can start a new discussion or contact Articulate Support.