Is it only on the iPad that the videos aren't played? If the videos won't play everywhere, there are some known reasons why here.
If you're only not seeing them in the iPad app - how did you add them to the course? What type of video files? For example, Youtube videos won't work as described here.
The videos are recorded with Articulate replay and added through Articulate presenter as presenter videos. The format for the Videos are .mp4.
If you open the presentation_html5.html file everything is fine and videos are showing. When you want to watch the same published articulate file through iPad and Articulate App, It doesn't show the presenter video.
Thanks for confirming - presenter panel videos are supported in the HTML5 output and the mobile player as you'll see here, but I do see an issue recently reported to our team that the video itself isn't playing when viewed in iOS 8.1.3 although you can hear the audio. Is that the set up and behavior you're experiencing?
In our case with the iPad, Everything is working except the presenter video.
We can hear the presenter Audio (which is coming from the video) + see the presentation but the video is not showing on the top left corner.
Also I realize, time to time Articulate Presenter publishes faulty presentation_html5.html file only. Everything is working except the mentioned file. We try to track the problem through .html code but couldn't find any difference with the correct once.
To tell you the truth we are facing lots of unexpected errors with Articulate products (Presenter, Reply).
That sounds similar to the issue I mentioned that is reported to our QA team and they're continuing to investigate it. I can include this thread in the report filed with our team so that I can share any additional information and updates with you here.
Just an update on this issue where Presenter Panel videos weren't displaying or playing the video within iOS8 been fixed in the latest update of Articulate Mobile Player version 4.0.
8 Replies
Hi Alta,
Is it only on the iPad that the videos aren't played? If the videos won't play everywhere, there are some known reasons why here.
If you're only not seeing them in the iPad app - how did you add them to the course? What type of video files? For example, Youtube videos won't work as described here.
Dear Ashley
It is not showing on iPad only.
The videos are recorded with Articulate replay and added through Articulate presenter as presenter videos. The format for the Videos are .mp4.
If you open the presentation_html5.html file everything is fine and videos are showing. When you want to watch the same published articulate file through iPad and Articulate App, It doesn't show the presenter video.
Hi Alta,
Thanks for confirming - presenter panel videos are supported in the HTML5 output and the mobile player as you'll see here, but I do see an issue recently reported to our team that the video itself isn't playing when viewed in iOS 8.1.3 although you can hear the audio. Is that the set up and behavior you're experiencing?
Hi Ashley
In our case with the iPad, Everything is working except the presenter video.
We can hear the presenter Audio (which is coming from the video) + see the presentation but the video is not showing on the top left corner.
Also I realize, time to time Articulate Presenter publishes faulty presentation_html5.html file only. Everything is working except the mentioned file. We try to track the problem through .html code but couldn't find any difference with the correct once.
To tell you the truth we are facing lots of unexpected errors with Articulate products (Presenter, Reply).
Hi Alta,
That sounds similar to the issue I mentioned that is reported to our QA team and they're continuing to investigate it. I can include this thread in the report filed with our team so that I can share any additional information and updates with you here.
Hi Ashley
As you mentioned, I would like to know your team solutions as soon as they find it.
Thank you
Absolutely Alta - we'll keep you posted.
Hi all,
Just an update on this issue where Presenter Panel videos weren't displaying or playing the video within iOS8 been fixed in the latest update of Articulate Mobile Player version 4.0.
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