Preview and Export in Presenter 13 does not work

May 15, 2020

Hi all,

We have a problem with our Presenter 13 version. 

Neither Preview (with more than oeb slide) nor Export do work - both end with an error message: "We're sorry, something went wrong with Articulate Presenter 13 and it might close."

I already checked for updates but no updates are available.

We are using

PPT version 2016 (MSO; 16.0.12730.20188) 64-Bit

Windows 10 (10.0.18362)

What can we do to solve this issue?
Thx for support!

3 Replies
Ren Gomez

Hi Sarah,

Thanks for reaching out, and I'm sorry you're running into this error! Usually, the first thing to check is ensuring that your files are saved locally and not on a network drive. Take a look at this article for more information on that.

If you're already working locally and have gone through the tips, send us your Articulate Package, and we'll take a peek inside to find out what's causing this!

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