Preview and published module blank
Aug 11, 2014
Hello,
I am running Presenter 09 in a Windows 10 (32 bit) environment and have installed the latest update. When I attempt to preview or publish, the window shows 3 buttons: Close Preview, Edit Slide and Player Template, but is otherwise blank. Clicking on Edit Slide gives the following error: "An error has occurred in a script on this page. Error: 'g_ncurrentslideindex' is undefined. Results are the same when publishing.
I've used 09 with Windows 10 before but have not experienced difficulty. Any ideas? Is this a compatibility issue? A Flash issue? Flash is fairly up to date but may not be the latest version. Also have reinstalled the Articulate update several times and restarted each time.
Any ideas?
Thanks
Todd
2 Replies
Hi Todd and welcome to E-Learning Heroes!
Are you utilizing the latest update for Studio '09, which is update 10?
Also, be sure that you are following the directions here if you need to fix erratic behavior with your software.
It is the latest update. We did not yet do a complete uninstall for either Articulate or Office. We'll give that a try and see where that gets us.
Thanks
This discussion is closed. You can start a new discussion or contact Articulate Support.