A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Studio:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
Adobe and Microsoft have fixed the issue for Windows 10, 7, and Vista. Microsoft will push the fix to Windows 8 computers on Tuesday, January 12, 2016.
Follow the steps in this article for your version of Windows to fix the problem or, if you're using Windows 8, to rollback to your previous version of Flash Player.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Has this Windows 8 issue been fixed? My company does automatic updates nightly, so when I follow the instructions as indicated in the article link, I receive a message that no updates are available. However, I still have a blank screen when I try to Preview. HELP! What are my next steps if I've followed the steps and there are no updates to be installed (today is Feb 2, 2016)?
This is a Microsoft IE11 bug which concerns Flash. MS Updates fixed the problem for me once I got up to date with these. I suggest you search for MS Updates again.
5 Replies
Hi John!
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.
Has this Windows 8 issue been fixed? My company does automatic updates nightly, so when I follow the instructions as indicated in the article link, I receive a message that no updates are available. However, I still have a blank screen when I try to Preview. HELP! What are my next steps if I've followed the steps and there are no updates to be installed (today is Feb 2, 2016)?
Hi Rebecca!
If you are still having difficulty, you are welcome to reach out to our support team here.
Rebecca,
This is a Microsoft IE11 bug which concerns Flash. MS Updates fixed the problem for me once I got up to date with these. I suggest you search for MS Updates again.
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