Don't know what I did to change anything. Worked fine 2 hours ago, now when I go to preview (whether 1, 3 or all slides) it just shows a blank box and on the slide view in powerpoint on the left of the screen it's jumped to the last slide.??
...and weirder still, when I publish instead of just previewing it works o.k. Now I've also found that when I open annotations it will sometimes re-boot the whole computer! Are their issues with the 30 day free trials version of presenter??
Hi Chris and welcome to Heroes! What I would suggest doing is simply restarting your computer and see if that resolves your issue. If it doesn't can you let us know and we can provide some more suggestions?
I've had this same issue. I have the full not trial version of Studio 09. Have been unable to get an answer from Articulate and this issue is KILLING ME. It worked perfectly for me while I had the free trial. As soon as I purchased my preview simply shows a white box for all slides all courses. Works when I publish though. Any suggestions?
Good afternoon all, i am having the same issue, I am using a trail version and this is the first day of my trail and its a real setback.
If i publish the content i am able to play and view it, but while working i need to preview my work and i am not able to do that.
I have tried all the solutions offered here and on other threads i have found on this forum, i have uninstalled and reinstalled flash, i have the latest version which is 11.
I have I.E 8 installed, I had office 2003, then uninstalled and installed office 2010 and still continue to have the issue.
Sorry for the trouble you're experiencing. If you haven't had any luck following the troubleshooters above, including a simple restart of your system, please be sure that you installed the 32-bit version of Office 2010. Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
If you continue to experience issues, please feel free to Create an Articulate Presenter Package and upload the zip file to us for review. One of our excellent support engineers will be happy to assist you in finding a solution. You can do that here:
Please include the url to this thread and all pertinent information, including software version. And feel free to leave your case number here so I can follow it personally. Thanks!
I had a response from the support guys, and the advice they gave me has worked.
Thank you very much for help Peter, my experience so far with the Articulate team has been very delightful, you guys get an A+ for customer service that's for sure.
The solution that worked for me as follows:
1) Close PowerPoint if it is running. 2) Based on your version of PowerPoint, navigate to the following directory: POWERPOINT 2010: 32-bit Windows: C:\Program Files\Microsoft Office\Office14 64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office14 3) Right-click the POWERPNT.EXE file, and select "Run as administrator". 4) Test your software, and let us know if it works as expected.
I am currently getting a blank screen in my preview and blank fields when i try to publish. I have been working on this module for about a week and this just suddenly happened.
Even if a restart works I would love to know what thefault is behind this to avoid it in the future. I would also love to know if Chris Thomas' had the problem solved by restarting his computer even though the fault was rebooting his computer for him.
Feel free to send us your files, if you'd like. Our support staff will be happy to take a close look and work with you to find a solution. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
I'm using Storyline Articulate 2 and I'm having the same blank preview problem. I can see and edit the slide content until I try to preview the slides/scene. I can publish the project and it will display perfectly through my browser. I have restarted my computer as well as updated Storyline to the most recent update. I am also using the full version of Articulate not the trial version with presenter.
I have hit the same problem this morning with Storyline 2, on both my Windows7 Professional systems. All existing courses are now blank in Preview although they can be published. Even fails with a one slide new project. Come on Articulate - are YOU seeing this problem on your systems today? What's happened today?
Hopefully Storyline 2 will soon be modified to work with the current Flash plugin. Top marks to Articulate support for identifying the problem this morning and to responding to my request so promptly - I imagine they saw the problem clearly on all their machines too!
We have tried the updated Flash plugin but when we try to run it as an administrator we cannot get it to update as we get this error message. We are trying to upload the version you mentioned with no luck.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
20 Replies
Hi Chris and welcome to Heroes! What I would suggest doing is simply restarting your computer and see if that resolves your issue. If it doesn't can you let us know and we can provide some more suggestions?
I've had this same issue. I have the full not trial version of Studio 09. Have been unable to get an answer from Articulate and this issue is KILLING ME. It worked perfectly for me while I had the free trial. As soon as I purchased my preview simply shows a white box for all slides all courses. Works when I publish though. Any suggestions?
Hi Blaine and welcome to Heroes,
Can you try completely uninstalling and reinstalling the Flash Player to see if that resolves the issue?
*******Please do the following in Internet Explorer.
Uninstall your current version of the Flash Player. Follow the steps here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Download the latest version of Flash:
http://www.adobe.com/go/getflash
Make sure that you have PowerPoint closed when performing the process.
If you continue to have issues, can you tell me if you're working off of a network drive?
Good afternoon all, i am having the same issue, I am using a trail version and this is the first day of my trail and its a real setback.
If i publish the content i am able to play and view it, but while working i need to preview my work and i am not able to do that.
I have tried all the solutions offered here and on other threads i have found on this forum, i have uninstalled and reinstalled flash, i have the latest version which is 11.
I have I.E 8 installed, I had office 2003, then uninstalled and installed office 2010 and still continue to have the issue.
Any help offered much appriciated.
Welcome to Heroes, John!
Sorry for the trouble you're experiencing. If you haven't had any luck following the troubleshooters above, including a simple restart of your system, please be sure that you installed the 32-bit version of Office 2010. Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
Thanks very much Peter,
I have followed your instructions and my case number is as follows:
Case #00260411
Looks like we got it, John. Someone will be contacting you shortly. Thanks!
Good morning guys,
I had a response from the support guys, and the advice they gave me has worked.
Thank you very much for help Peter, my experience so far with the Articulate team has been very delightful, you guys get an A+ for customer service that's for sure.
The solution that worked for me as follows:
1) Close PowerPoint if it is running.
2) Based on your version of PowerPoint, navigate to the following directory:
POWERPOINT 2010:
32-bit Windows:
C:\Program Files\Microsoft Office\Office14
64-bit Windows:
C:\Program Files (x86)\Microsoft Office\Office14
3) Right-click the POWERPNT.EXE file, and select "Run as administrator".
4) Test your software, and let us know if it works as expected.
Awesome, John! Glad you got it all worked out, and thanks for sharing your solution!
What if you're not the administrator?
I am currently getting a blank screen in my preview and blank fields when i try to publish. I have been working on this module for about a week and this just suddenly happened.
Even if a restart works I would love to know what thefault is behind this to avoid it in the future. I would also love to know if Chris Thomas' had the problem solved by restarting his computer even though the fault was rebooting his computer for him.
Hi James,
Feel free to send us your files, if you'd like. Our support staff will be happy to take a close look and work with you to find a solution. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Hello,
I'm using Storyline Articulate 2 and I'm having the same blank preview problem. I can see and edit the slide content until I try to preview the slides/scene. I can publish the project and it will display perfectly through my browser. I have restarted my computer as well as updated Storyline to the most recent update. I am also using the full version of Articulate not the trial version with presenter.
Any thoughts as to why my preview shows up blank?
Thanks,
Lindsay
I have hit the same problem this morning with Storyline 2, on both my Windows7 Professional systems. All existing courses are now blank in Preview although they can be published. Even fails with a one slide new project. Come on Articulate - are YOU seeing this problem on your systems today? What's happened today?
Articulate support told me just now that the problem is with the latest Adobe Flash plugin (version 20 0 0 267). The fix is here and it works: https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
The fix they describe (for now) is to go back to the previous Flash plugin version. It didn't take long to do.
Hopefully Storyline 2 will soon be modified to work with the current Flash plugin. Top marks to Articulate support for identifying the problem this morning and to responding to my request so promptly - I imagine they saw the problem clearly on all their machines too!
I now have a working Storyline 2 Preview mode.
Thanks Tim for coming back to update this thread - and I'm glad our support engineers were able to get you situated so quickly.
We'll keep folks posted here and if you've opened a case in regards to any additional updates on this issue.
Hi Ashley and Tim,
We have tried the updated Flash plugin but when we try to run it as an administrator we cannot get it to update as we get this error message. We are trying to upload the version you mentioned with no luck.
Any thoughts?
Thanks,
Lindsay
Hi Lindsay!
I did see another user mention in a similar thread the following:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Perhaps that'll work for you?
Hi all,
Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated.
Install the latest Windows updates to resolve it.
We're waiting for additional information in regards to Windows 8.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.
Glad to hear it Tracey! I appreciate you popping in to share an update and I was relieved for the Win 8 update as well.
This discussion is closed. You can start a new discussion or contact Articulate Support.