Preview not working in Studio '13

Feb 11, 2016

All of a sudden the preview option does not work for Presenter '13 and Engage '13.  I did a reinstall to repair the previous installation, and an uninstall to start fresh, but neither worked.  I tested the Engage and Presenter files on a colleagues machine and the preview works fine.

Looking for some direction to resolve this issue.

Thanks!

2 Replies
Ali Goulet

Hi Brian!

Sounds like you've run into a known issue here. A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Studio:

* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.

The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps in this article for your version of Windows to fix the problem.

This discussion is closed. You can start a new discussion or contact Articulate Support.