12 Replies
Brian Batt

Hi Dwyane,

Is your presentation located on a network or USB drive?  If so, move it to another location like your local hard drive.

If it's already on your local hard drive, verify that the target path to your presentation doesn't contain more than 256 characters.

If you still continue to have issues, please restart your computer and see if that resolves the issue.  If it doesn't, please let me know.

Dwayne Schamp

Sorry, i hit enter before I was done.

Local, always local! LOL

Worked fine this morning, restarted now this. Restarted again, no joy.

Tried with a new file called "test.pptx" (using PPT '07) in new folder called new on desktop, same issue. So the name length is okay.

And now, i don't even get that message. The preview window does not come up at all.

Going to re-install Articulate and see if that fixes it.

Can you respond with link to the latest updated installer?

Thanks Brian.

Brian Batt

Hi Dwayne,

You can reach the latest installer by filling out the forms starting here:

http://www.articulate.com/downloads/freetrial-step1.aspx

If you continue to have issues, try reinstalling the Flash Player completely by using the method below:

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash 

Dwayne Schamp

Re-install of the latest update seemed to fix the problem.

no error message or anything showed up, so i have nothing to send for you to log if this happens to others.

All other flash objects worked as it, so not sure what was altered. Might have been a forced update here at work in the background.

Brian Batt

Hi Yusuf,

It sounds like you may be using an old version of the Articulate software.  Can you make sure that you have installed the latest version by filling out the forms in the link below & then downloading and installing the EXE on the proceeding screen?

http://www.articulate.com/downloads/freetrial-step1.aspx

If you continue to have problems, please reinstall Flash player by using the method below:

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash

Then, restart your machine and see if you can replicate the issue.