I've made changes to the original Player Template but when I publish the presentation, it reverts back to the original Player Template and will not keep the template I created. I've attempted to do this 4 times.
When you go to publish your presentation, make sure that you're selecting the Player Template that you just saved. The drop-down for Player Template will automatically select the last player template that you published with. Depending upon the changes that you made, the selected player template might not be the one that you expect. Make sure that "In Project" isn't shown in the Player Template name. Otherwise, you'll continue to publish the player template that doesn't have your changes.
Still not working. I did submit a ticket but no luck with anything. I finally reinstalled Ppt 2007 but am having the exact same issues with that version. Any other ideas?
I've taken over your support case on our side and I'll email you soon regarding a web conference. This will enable us to take a closer look into your issue.
9 Replies
Hi Jacqueline,
When you go to publish your presentation, make sure that you're selecting the Player Template that you just saved. The drop-down for Player Template will automatically select the last player template that you published with. Depending upon the changes that you made, the selected player template might not be the one that you expect. Make sure that "In Project" isn't shown in the Player Template name. Otherwise, you'll continue to publish the player template that doesn't have your changes.
I've done this 5 times now. For some reason, it is not "sticking" and Articulate reverts back to the original.
Are you working off of a network drive or are your source files located on a network drive?
Source files are on my computer.
Can you try the solutions in the link below?
http://www.articulate.com/support/presenter09/kb/?p=2425
If you continue to have issues, please submit a support case to us by using the link below:
http://www.articulate.com/support/contact/
Still not working. I did submit a ticket but no luck with anything. I finally reinstalled Ppt 2007 but am having the exact same issues with that version. Any other ideas?
Hi Jacqueline,
It looks like Articulate & PowerPoint 2010 are running with different permissions. Can you please try the following?
1. Right click the shortcut for PowerPoint 2010 & choose Properties
2. Choose the Compatibility tab
3. Checkmark "Run this program as an administrator"
4. Click Apply and OK
5. Double-click the PowerPoint 2010 shortcut and see if you can replicate the issue
If you continue to have problems, repeat the process for the Articulate Presenter '09 shortcut.
Let me know if that resolves the issue.
For some reason, I no longer have the option to "run as administrator."
Hi Jacqueline,
I've taken over your support case on our side and I'll email you soon regarding a web conference. This will enable us to take a closer look into your issue.
This discussion is closed. You can start a new discussion or contact Articulate Support.