I have a course that was originally built in Articulate '09. The course contains Engage interactions as well as a Quizmaker quiz. When I originally opened the course it asked if I wanted to update it to '13 and I did that and saved it. I have made my changes and try to publish and I got the attached error message. The error just says that Presenter '13 has encountered a problem but doesn't state why? Do you think this course will have to be rebuilt in '13?
I'm going to send you a PM so that you can upload your file so that we can see if the issue can be duplicated or perhaps is related to your install/machine.
Hello, I'm new here and I have the same problem. I updated my presenter and created a whole new presentation in Presenter 13 from scratch and when I publish I get the error message that was previously described. It usually pops up when I'm publishing to LMS and its uploading the quiz from Quiz Maker. I tried making a whole new quiz from scratch and inserting it into the presentation but that didn't help either. Any advice would be appreciated. Thanks
I don't think so, but I will try using the new update. Is SmartArt the same thing as the built in animations for PowerPoint because I don't remember clicking on anything called SmartArt.
At what point are you receiving the error and what settings are you choosing to publish to LMS? Usually you cannot publish at all if there are publishing issues. Are you publishing as explained here? This document also helps with other common LMS issues that may pop up.
Same problem here. I have the latest version of Articulate Studio 13, and I get the same error message across at least two presentations. I have a ticket in to support and they have advised reinstalling Articulate (I have) and reinstalling Windows (I can't do that). But the error happens on two different computers, so I don't think it is a windows installation issue. (This has all happened since I installed the most recent Presenter 13 update, though it may be something with these 2 presentations.)
Publishing for the web. I have published multiple projects over the years, and never encountered this issue before.
Having same issue, get same message described earlier in this post. It does it randomly. Some presentation I can publish without a problem, others I can't. The ones I can't stop in the same place. For example in one presentation it always quits at slide 25. In another it quits on slide 15 consistently. I checked those specific slides to check the content, nothing unusual, just plain text in one and plain text and a jpeg image in the other.
I have the latest update and tried reloading Presenter. Using Windows 7 Professional, 64 bit, with all the most recent updates.
Hi Jose! Sounds like corruption as well, especially if you are able to pin it down to the exact slide. Have you tried re-creating those slides to see if your project works then?
It looks like I've published it the same as it describes. I've also made an Articulate package but I'm a little confused on how to share it and how to put in a support ticket
Having same issue, get same message described earlier in this post. It does it randomly. Some presentation I can publish without a problem, others I can't. The ones I can't stop in the same place. For example in one presentation it always quits at slide 25. In another it quits on slide 15 consistently. I checked those specific slides to check the content, nothing unusual, just plain text in one and plain text and a jpeg image in the other.
I have the latest update and tried reloading Presenter. Using Windows 7 Professional, 64 bit, with all the most recent updates.
I had a similar problem a while back when one course file suddenly would throw an error during the publishing process. Like with your situation, the error appeared when it reach a particular slide. So I first hid the slide and published the file, and it published without incident. That verified which slide was the problem. Then I did trial and error on the slide objects by removing one and then publishing to see what would happen. I eventually isolated the problem, which was a simple text box with text. I removed the text box and added the text again. After that, I had no problem publishing. I recommend checking all the objects on the slide, even if they're basic ones that you wouldn't think would cause a problem. It's possible one of them, for whatever reason, is interfering with the publishing process.
17 Replies
Hi Heather!
I'm going to send you a PM so that you can upload your file so that we can see if the issue can be duplicated or perhaps is related to your install/machine.
Thanks Leslie. I just submitted it.
Thanks Heather.
Hello, I'm new here and I have the same problem. I updated my presenter and created a whole new presentation in Presenter 13 from scratch and when I publish I get the error message that was previously described. It usually pops up when I'm publishing to LMS and its uploading the quiz from Quiz Maker. I tried making a whole new quiz from scratch and inserting it into the presentation but that didn't help either. Any advice would be appreciated. Thanks
Hi Andrew and welcome to E-Learning Heroes!
Just to catch up on Heather's issue, it was related to SmartArt in her presentation.
Since then, however, we released Studio '13 Update 2 and this issue was resolved.
Are you utilizing the latest update?
I don't think so, but I will try using the new update. Is SmartArt the same thing as the built in animations for PowerPoint because I don't remember clicking on anything called SmartArt.
I checked to make sure that I am using the latest update and I am but it still does not publish on LMS although it does on the web setting.
Thanks for your help
Hi Andrew!
At what point are you receiving the error and what settings are you choosing to publish to LMS? Usually you cannot publish at all if there are publishing issues. Are you publishing as explained here? This document also helps with other common LMS issues that may pop up.
If you can share your Articulate Package here, that would be great.
Same problem here. I have the latest version of Articulate Studio 13, and I get the same error message across at least two presentations. I have a ticket in to support and they have advised reinstalling Articulate (I have) and reinstalling Windows (I can't do that). But the error happens on two different computers, so I don't think it is a windows installation issue. (This has all happened since I installed the most recent Presenter 13 update, though it may be something with these 2 presentations.)
Publishing for the web. I have published multiple projects over the years, and never encountered this issue before.
Thank you for any help you can provide.
Hi Lorrie!
Thanks for sharing. I can see your support case (00399907) and that Karla is assisting you.
It looks like you have since gotten another response and there was some corruption in your file that was causing issue.
Instructions have been provided and you can follow up there if need be
Having same issue, get same message described earlier in this post. It does it randomly. Some presentation I can publish without a problem, others I can't. The ones I can't stop in the same place. For example in one presentation it always quits at slide 25. In another it quits on slide 15 consistently. I checked those specific slides to check the content, nothing unusual, just plain text in one and plain text and a jpeg image in the other.
I have the latest update and tried reloading Presenter. Using Windows 7 Professional, 64 bit, with all the most recent updates.
Hi Jose! Sounds like corruption as well, especially if you are able to pin it down to the exact slide. Have you tried re-creating those slides to see if your project works then?
It looks like I've published it the same as it describes. I've also made an Articulate package but I'm a little confused on how to share it and how to put in a support ticket
Andrew - Many times, you can share an Articulate Package here in the forums (via the paperclip icon when you are posting a reply).
If you are needing the link to support, you can find it here.
However, Tim is offering some valuable information above that I think will resolve your issue.
Thanks for sharing Tim!
Hello, here is my uploaded package thanks for your help.
Hi Andrew!
I did not have any issue publishing your presentation.
http://lmckerchie.articulate-online.com/4780578060
Check out this article for reasons and solutions that you may not be able to publish your presentation.
This discussion is closed. You can start a new discussion or contact Articulate Support.