Problem with adding annotation

Hello there, it's possible that the trouble might be related to your Regional Language Settings. Can you take a look at the solutions in this knowledgebase article and let us know if the steps there solve the problem?

http://www.articulate.com/support/presenter09/kb/?p=1321

No :(

I have already read the documents about adding annotations,and this one too.

I set the decimal symbol to (.) but it doesn't solve my problem.

When you added the audio to your presentation, did you do it by choosing the Articulate menu and then choosing Import Audio? If so, when you preview the slide, does the audio play?

It's possible that the Articulate Presenter Communicator add-in is disabled. Here are the steps you can follow to check for that: http://www.articulate.com/support/presenter09/kb/?p=1058

I have added the audios by Articulate Tab and then import audio and my audio format is .wav.

When I preview the slides,audio plays...

And my Articulate Presenter add-ins is not disabled,it is already enable.

This problem makes me very crayz,while there is nothing apparenty but i cant see where the problem is!

I tried to save an annotation in the same presentation but it was a new slide without an audio.

And I CAN! Whatever,i cannot add annotations the slides that are WITH AUDIO.

Is there a problem with my audio files ?! :S

Does this happen with any presentation or a specific presentation? I would suggest submitting a case so we can try to help you out:

http://www.articulate.com/support/contact/

I happens all slides that i have added audio file. Add annotations work on slides,that have any audio file.

I record my screen and sent to Articulate Support.

Thanks Justin,I hope I get a  quick answer...

Jeanette and Justin, I have had a similar problem and been unable to use annotations.

Have a presentation with audio in which I hear the audio when I preview slides and when I publish.

However in the Add Annotations window, it doesn't play.  Also means that when I try to add annotations like arrows, I just get the very short flash of the Start Annotation button as described above and nothing happens.

Audio was from another Presenter presentation and imported from within Articulate using Import Audio.  Some slides including ones I am wanting to add arrows to have been re-recorded. Previews fine, publishes fine but won't pay in any of the narration screens.

Checked regional settings also reinstalled Presenter as suggested by another community member.

Any further ideas?

PS.  Using Windows 7 and Powerpoint 2007.  No audio embedded in the Powerpoint itself.

We have had this happen with a client before. . . and we discovered that their audio files were not in the proper format. Once they went back and inserted standard audio wavs or mp3s everything worked fine.  Not sure if that is the issue, but may be worth checking out.

Thanks.  Files are mp3 recorded in Articulate Presenter.  Strange they play in Preview and when Published but can't listen to them in the Narration / Annotation window.

Hi Stephen,

It sounds like your Communicator add-on is disabled.  Can you try enabling it by following the method in the link below?

http://www.articulate.com/support/presenter09/kb/?p=1060

If you continue to have problems, please verify that you're working off of your local hard drive and not off of a network or USB drive.