Problem with audio (maybe something else?)

Mar 20, 2012

Hi, we have a new problem - it appears to be random. In publishing a new project some of the slides play for significantly longer than the length of the audio track.

For example, the audio for the 5th slide is 39 second long, and plays correctly. When inserted, the slide lenght increases to 3:48, but there obviously is no sound after 39 seconds. We have the slide properties set to automatically so the slide sits there until 3:48 has passed.

The setting for slides without audio or animation is set to 3 seconds.

None of the slides have animation.


6 Replies
Peter Anderson

Hey Lisa, 

Feel free to upload your files to us so we can take a closer look. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

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