Problem with hyperlinks in slide master - studio 13

We do not use an LMS so we can eliminate testing that angle. FYI - I reinstalled the Studio-13.exe today, rebooted and tried again. Same results. I will upload the files for your review.

Bob

Hi Bob,

Thanks for sharing it with us - it looks like the hyperlinks are lost in the transfer from Presenter 09 into 13 (even though you can still see them when you go to edit hyperlinks). I was able to relink a few of them, and it seems those new links held during the publish.  I'll be sharing this with our QA team as well. 

Thanks. I tried relinking them but it failed to make a difference. I will try removing the links, saving, and then reapplying the links and let you know how it goes.

Thanks Bob for the update, and please keep us posted on what you find out as it's likely to help out another community member. 

Removing and reapplying the links did not seem to work. I tested both locally and on our streaming services.

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

http://progressive.powerstream.net/008/00102/edu/test/articulate13/clearingoverview/presentation.html

http://progressive.powerstream.net/008/00102/edu/test/articulate13/clearingoverview/presentation_html5.html

The HTML5 version continues to work, but not the standard flash publish. You'll notice the changes I made to the links to verify they were updated. If you click the Clearing Mechanics tab, it will now jump you to the slide before that section begins.

What are the next steps?

sorry about the added HTML, I copied the links from Outlook...a little MS html leftovers.

One more question on the HTML5 version. I notice the image and text quality is much lower in that version. Is that expected? Are there settings I can adjust to improve the visual quality?

Hi Bob, 

Hmmm, I had changed the hyperlink to a different slide and that worked for me, it was essentially resetting the hyperlinks. I reported this to our QA team, and don't have any updates on a fix for it yet or other steps to suggest. In regards to the quality, it is a known issue that the player elements and images may look blurry if you've scaled your browser to full size. 

Thank you Ashley. I've tried a few different ways to change and save the settings. Let me know if the QA Team has any other suggestions.

Hi Bob,

I definitely will keep you posted when I hear anything from QA, but I don't have a time frame to offer in terms of a fix. 

I too am having issues with the hyperlinks.  Is there an ETA to resolving this issue?

Hi Ron,

I don't have an ETA on that particular issue, but there was an update 1 for Studio 13 released yesterday that you'll find here. The release notes don't indicate anything related to the hyperlinks. 

Ashley, thanks for the response.  Is there another way other than hyperlink to direct a button to the page you desire the button to direct?  This is causing me major set backs.

Hi Ron,

I don't have another solution at this time. If you'd like to confirm that you're having the same issue as Bob described here, you're welcome to package your Presenter files and share with us here. 

Ashley, unfortunately I am unable to load the course due to company policy.  However, what I am attempting to do is not use the players next button and design my own button that will allow me to direct the learner to a specific page within our course.  The next page within a powerpont is not always the next page I want a learner to review. 

This has to be a major delema for many I am asusming.  Is there another method to branch?

Ashley--

I may have found the issue.  I had drawn and object and grouped a text box with it.  Once I ungrouped the items my hyperlink worked in prevew mode!!  I'll keep you posted if this is successful once I publish the course!

Wow, this is scary.I wanted to upgrade from 09-13.Now a bit leary

The publish course is working great!  Grouping the items seems to have been the downfall.  I back in production mode!

Thanks for the update Ron

I'm glad you were able to figure out an option that worked for your Ron, and thanks for updating us. 

Maurine, as with any change, there may be a bit of a learning curve as to where new features are located or how they operate within a new environment. If you have any questions about the differences between Studio 09 and 13 you may want to begin by reviewing the comparison chart here. 

Thanks for the information Ashley

Happy to help Maurine. Please let us know if there is anything else we can do to assist. 

I'm having a similar problem with hyperlinks in Presenter '13. I have three button on one page to serve as a menu. Each button hyperlinks to an Engage interaction. The hyperlinks work fine in Slide Show and in Preview, but when I publish the file, all the links bring up the last of the three (no matter which order I put them in in the PowerPoint file). I have other hyperlinks that work fine.

I had the same problem with the grouped item and then remembered that '09 didn't like hyperlinking grouped objects. So, I saved the buttons as .png files and hyperlinked those. That didn't work. So, I resorted to an '09 trick--transparent rectangle over the graphic. That didn't work either. 

I AM HAVING THE SAME PROBLEM...I used one of Tom's templates in the o9 version of a course...modifed....published to check...and the hyperlinks don't work...I was ready to send to the client...I don't know what to do.