Problem with Resume and Other Message Boxes

Hi Laura,

When you select the Player Template that you want to publish with, make sure that it does not contain the (in project) name as this will not be the version of the template with the correct labels.  If you continue to have problems, you might want to rename the player template after you re-enable the text labels.

Hi Brian,

That was the problem.  I located the template that did not include "(in project)" and it works perfectly. 

I am glad I included the mention of the (in project) label. As a new Articulate user I had assumed that that label indicated that it was the active template. For me that was the intuitive reason for inclusion of the label.

I have since searched the forums and uncovered your Player Template knowledge base post on the subject: http://www.articulate.com/support/presenter09/kb/?p=2462

I think mention of that label or a link to  Player Template post should be added to the "Blank message, dialog, button, or label.." knowledge base post.  it may save someone else a few hours time.

Thank you for your assistance!

Hi Laura,

Thanks for letting us know that you were able to resolve the issue!  I'll forward the comments on the KB to the person that handles those.  

Hello Laura and Brian,

I am having the same issue of blank message boxes (for engage, for example) when I publish.  I do not have a separate "in project" template.  Any ideas what could be going wrong?

Many thanks,

Heidi

Hi Heidi,

If you receive a blank pop-up message, dialog, button, or label during playback of a published Presenter ‘09 presentation, it indicates that one or more text labels in your player template are blank. Please review the following article for more information: 

http://www.articulate.com/support/presenter09/kb/?p=2111

Thank you Brian!! That fixed the problem!

Brian,  I had the same problem with not Text in the Resume box buttons.  I accessed the link you provided, follwed the Template instructions.  All of my text labels were correct, any other suggestions?  Thank you.

Hi Darlyce, welcome!

You'll want to publish your course again to see if the changes have taken effect. And one thing to be careful of, when in the publish dialog, be sure to select the template you're currently working on. By default, Presenter publishes with the template you published with most recently, rather than the template you are working on currently. 

If that doesn't help, can you please confirm that your DPI is set to 96?

Thanks, Darlyce

Thank you for the quick reply Peter.  I did not make any changes to my text labels as they were all correct.   The course is published in production, so I do not want to republish, unless I absolutely have to.  The DPI is was set to what you suggested.

Thanks for the info, Darlyce. 

Though it's been awhile, it sounds like your course may be getting affected by this Microsoft update.  

If you can rule that out, we'd be happy to take a closer look at your project files and help determine what might be going on. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.

Thanks!

Thank you for your suggestions.  I am not able to uninstall the windows update that is all administered by our I.T. department, and not likely they will do that?  Do the fonts for the text labels default from what is used in the course, as I do not see where you can change the font with in the template?  If so... I do not think that is causing the problem I'm having, as we use similar fonts in our other courses and they we are not having this issue with those.  I have packaged the course, but did not see where I could send that via the link you provided in your reply - it only asks for my name and product number?

Thanks, Darlyce. On the second page of this link, after clicking Send Request, you'll have the chance to upload the package.

Looking forward to receiving it and helping to find a resolution