I've recently had feedback from a tester for a new Articulate Presenter course we're developing complaining of strange borders around images. The tester has viewed the course using Firefox 10 in OpenSuse. I've managed to replicate the problem in Firefox 10 under Ubuntu (latest Flash Player).
I suspect this configuration is unsupported, but I wonder if anyone else has seen anything like this and if there might be a known work around?
Thanks for the screenshot, Nick. This may have something to do with trying to match the background of the images to the slide. I'd recommend sending us your files so we can take a closer look. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
3 Replies
Hey Nick, welcome to Heroes!
Are you able to attach any screenshots of what you're seeing? Might give us a better idea of how to help troubleshoot. Thanks!
Hi Peter,
I've attached a screenshot to show you what's happening. The two images on the left are pngs with alpha transparencies, as are the two buttons.
The Shape behind the navigation text is a PowerPoint shape.
Any further help gratefully received.
Kind regards,
Nick
Thanks for the screenshot, Nick. This may have something to do with trying to match the background of the images to the slide. I'd recommend sending us your files so we can take a closer look. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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