Problems publishing anything? Possible conflicts?

Oct 25, 2013

Hi all, Background: I have Studio '09 and Office 2003. I also have TurningPoint installed and Windows XP. I've used Engage and Quizmaker separately to create stand-alone modules, but I tried to actually publish to Presenter for the first time and found out I can't. I've tried the troubleshooting suggestions under Product Support (reinstalling, removing SoundMax, changing the log file, etc.) and nothing has worked. Does anyone know of conflicts between the add-ins or anything else I can try? Appreciate the collective brainstorm

THANKS!! Erin

4 Replies
Erin Cunia

Hi Leslie, I am using Office 2003 so no ribbon. Articulate is an item in the menu bar. I can add Engage and Quizmaker to the PowerPoint, but I still cannot publish the Presenter to create the Flash auto-play. No error. It says Intitializing... and Processing slide... but then it just freezes and I have to go into Windows Task Manager to End Task (Not Responding). I'm pretty sure it has something to do with my computer at this point, but I've tried all the suggested options and don't know what to try next. Any thoughts?

THANKS!! Erin

Leslie McKerchie

Hi Erin! Thanks for the clarification. I know that you mentioned some of your troubleshooting above, but I wanted to share our support article that is related to your issue so that you can double-check. If you have tried what you can to no avail or need additional assistance, please reach out to our support team for assistance.

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