Problems using Internet Explorer 11

Since the recent Internet Explorer updates (about a month ago) I have been unable to view Articulate modules using Internet Explorer, I have to use Firefox.  When I first publish a module, if I pick View, it defaults to IE, and I get a white window.  So I click Show Folder.  There are two options that work.  I can open the html5 version and that works in IE.  Or I can Open the presentation.html using Firefox.  Is there something I (and my users) can do to fix this problem?

7 Replies
Ashley Terwilliger-Pollard

Hi Alison,

It sounds like you're viewing the published output locally vs. within the intended publish environment. You can read more about how that can cause you to encounter security restrictions and the content to fail here.  Additionally you'll want to look at ensuring you're viewing the output in the supported browsers as detailed here. 

Alison L Coops

Hi Ashley,

Are you saying I shouldn't try to use the View Presentation in the attached screenshot?

Even if I go into our LMS using Internet Explorer and try to start a module, I get a blank white screen.  It works if I use Firefox.  It used to work using Internet Explorer.

Ashley Terwilliger-Pollard

Hi Alison,

You certainly can use it - but if something isn't working correctly, that's one of the first things to check as viewing published output locally can cause the security issues. You mentioned using the HTML5 output as well - I wonder if something occurred with Flash inside your IE browser? Did you check which Flash version IE is using? You can visit a site such as supportdetails.com to find out which Flash version or https://get.adobe.com/flashplayer/ to determine the Flash version and download an update if needed. 

Alison L Coops

Hi Ashley,

Yes, the problem is with Flash/IE.  When I run supportdetails from Firefox it says I have version 20.0.-1.  When I run it from IE it says Not Installed.  When I try to install it, it says Failed to register.  I don't understand it, but the problem is definitely on my end.

Ashley Terwilliger-Pollard

Hi Alison,

Thanks for checking into that - and you'll need to have Flash installed as a part of IE. Perhaps you have an IT team who could assist you with installing it? Do you need to be logged in as an administrator to update IE? If it's just for you to view the output, you may want to look at using Firefox or Chrome and then test by uploading to the environment where you'll host it. I suspect the "view presentation" is using your default browser of IE.