Prompt To Resume feature in LMS

We have a client who has multiple users logging in on one PC under different user names/IDs to take the same SCORM 1.2 course. The problem is that the pop-up, "Would you like to resume the presentation where you left off?" keeps coming up even for users signing in for the first time.

We want to make it so different users can access the LMS and launch the same SCORM course on the same machine without a prompt to "resume".  How can we do this?

The course was built in Articulate '09. Does this have anything to do with Player Templates > Player Controls checkboxes, 'Prompt to resume on presentation restart' and 'When running in LMS, ignore Flash cookie'? Is there an enable/disable combination of those check boxes that we can set, so we can get what we want as stated above?

Clearing the IE cache and restarting the browser has had no effect.

Thanks for your response,

JB

7 Replies
JB ...

Thanks for the quick response, Phil. The 'Prompt to resume on presentation restart' box is checked. The 'When running in LMS, ignore Flash cookie' box is not checked. The course is large, about 130 slides. There are no test scores being sent to the LMS, the tracking is set at Complete/Incomplete.  Again, what we're trying to accomplish is to make it so different users can access the LMS and launch the same SCORM course on the same machine without a prompt to "resume". 

Thanks,

JB

Justin Wilcox

Hi JB. If your player template has the correct settings here are some things that I could see being an issue:

  1. You are not publishing using the correct player template. When you publish a presentation you need to select the specific player template you want to use. Make sure you are selecting the correct template.
  2. You are publishing to a directory you have previously published to. It's entirely possible that you simply need to publish to a new directory you haven't published to before. If you publish to a previously used location, some files may not be overwritten properly in the publishing process.
  3. The LMS is caching elements of a presentation that had the setting to ignore the Flash cookie unchecked. So when you go into the course now, the LMS is using previously cached elements.
  4. The end-user's are viewing a presentation that is cached on the computer from when the presentation had the setting to ignore the Flash cookie unchecked. Here's an article that should help them to clear their cache.
  5. Since you are publishing for SCORM 1.2, you may want to slightly changing the published title and updating the SCORM identifier information so that the LMS thinks this is a new course and then upload it again. Here's a tutorial to help you out with that.
JB ...

Hey Justin,

Thanks for all the good info. We'll check all this out. One thing I want to be sure I'm clear on...should we be checking BOTH boxes,  'Prompt to resume on presentation restart' AND 'When running in LMS, ignore Flash cookie' when publishing for a LMS? ...because yes, we want to give the resume option to a user who leaves in the middle of a course, but if a new user signs on, we want to be sure that new user does not get prompted.

JB