When I publish a hyperlink to our Service Management application in a WEB course (NOT to an LMS), I keep getting a "page cannot be displayed" when clicking on the link. Troubleshooting reveals that the publishing process is stripping out the "#" contained in the link, which makes the "page cannot be found" error appear.
I have another CBT, which uses the same link on a Quiz maker slide, and when published to the web, it opens the hyperlink just fine. Any thoughts on how to keep from stripping out the needed "#" character in my hyperlink? We do not use a Quiz in the original WEB course, as it is not required.
Thanks for your post! Strange that it seems the publishing process is changing the URL within the hyperlink. Is this hyperlink on a Presenter slide? Also, are you testing the published output locally or on a web server?
If you're already testing the published output on a web server using a supported browser, would you mind sharing your Articulate Package with us? I'd like our Support Engineers to take a closer look. Be sure to let me know your case number with me so I can follow along, as well. :)
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Hi there Ruth,
Thanks for your post! Strange that it seems the publishing process is changing the URL within the hyperlink. Is this hyperlink on a Presenter slide? Also, are you testing the published output locally or on a web server?
If you're already testing the published output on a web server using a supported browser, would you mind sharing your Articulate Package with us? I'd like our Support Engineers to take a closer look. Be sure to let me know your case number with me so I can follow along, as well. :)
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