published in presenter 13 for web - won't run on web

Dec 26, 2013

Hello - I have published a program in presenter 13 for the web.  I can play it on my PC, but when I load to the website, I am linking to the presentation.html file and all I get is a blank screen, the presentation doesn't play.  How do I make this work?

20 Replies
June Kuznicki

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE MicrosoftInternetExplorer4

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}


I have read the article.  I uploaded via the FTP withinArticulate and continue to have the same issue.  Any ideas?

Leslie McKerchie

Hi June!

Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 
Christine Hendrickson

Hi there June!

Are you able to try uploading your course to Tempshare? You can publish for Web, then zip the output files. All you'll need to do at that point is drag and drop the project onto the Tempshare page. 

If you still have trouble, are you able to share the project files here? You can create a Presenter '13 package and attach it to your response. Just keep in mind that if the file is too large, it may not attach to the forums. 

Here's how:

Articulate Support - How to Create an Articulate Package

If you can share that, I'd be happy to take a look and see if I can get it working on one of our servers.


Christine Hendrickson

Hi June,

If that's the case, it may also be too large for Tempshare.

You're welcome to send it directly to me through this form, if you'd like. I can take a look and publish it to my Articulate Online account. I can remove it once we've finished testing. 

Just remember you'll want to send over the package files, not the published output.


Christine Hendrickson

Hi June,

Thank you very much for sending over the files! 

Yes, this project is definitely too large for the forums or Tempshare (313 slides and around 58 MB when published for web, 63 MB when uploading to AO). 

I've uploaded the project to my personal Articulate Online account for testing. *If you'd like me to remove this after we've finished testing, just let me know.

Here's the uploaded version:

Testing for June

I do see the purple, which appears to be the page background color for the project. However, the entire project loads for me as well. Can you test this out by clicking on the link above please?


Christine Hendrickson

Hi June,

Yes - it ran for me. I'm not clear on your response, though. Did it work for you on your end as well when you viewed the link I provided? If so, then we can eliminate the fact that it may be a browser issue. If not, it may help to try viewing the project in a different web browser, or you can try clearing your browser cache.

In that case, I would recommend reading over the following tutorial, just to make sure you're not missing any steps:

Publishing a Presentation for Web - E-Learning Heroes

Also, make sure that you're uploading the content properly for your server:

How to Upload Published Content to a Server

Let me know if you've tried following those steps and if your project still won't load on your server. 

June Kuznicki

I can view your link in  my web browser, I am unclear why this won't run on my website.  I had initially uploaded the program via Filezilla, it didn't work, you had suggested uploading via your FTP within Articulate, I did that, I get the same problem,. The purple background screen comes up and my content doesn't run.

Christine Hendrickson

Hi June,

It may be a question of whether or not your server will support the content. The background color is just a simple page background code - this will show up in pretty much any type of page, even the one you're looking at now :) The project content, on the other hand, needs to be uploaded to a server that can distribute that content. The good part is that at least the specified color you used for the project is showing up. Now, it's down to finding out why the rest of the content isn't showing up, once it's uploaded to that specific server. 

Have you uploaded a project from Studio successfully on that server in the past? If not, it may be that the server itself may not be set up to support this type of content. It may also be an issue with directories, etc., but without knowing more about the server, it's hard to say. 

What type of server is this? Did you build the web server yourself, or are you working with a web host? Do you have a support contact for the server?

Christine Hendrickson


Yes, you'll want to load the presentation.html that was uploaded with your project. 

If your '09 projects were uploading and working properly in the web server, I would double-check to make sure there isn't an option missing along the way, or that the new project wasn't uploaded to the root directory of the server. 

Some servers won't let you upload content to the root directory of the domain (server). In that case, you must upload to a directory like httpdocs before you'll be able to view your course online. Using the example above, you'd enter the following into the Directory field: httpdocs/articulate/content (Consult your server administrator if you're unsure.)

In either case, when you upload each time, are you overwriting the project? If you haven't already, try using a different directory and URL for the project. That might do the trick.

June Kuznicki

Christine, I had uploaded the rpesentation.html w/ my files.  I just wanted to make sure that was the correct location to link to, as in 09 it was player.html.

I originally uploaded this new project exactly as I had the last 09 project.  It didn't work, still doesn't.

The project is not in the root directory.  Again, this was loaded in the same manor as the last 09 project, same directory set up, etc.

I didn't overwrite the project, I've been deleting the old and reloading the project.  I can't put it in a different directory, it has to go in the one I am trying to make it work in.  Is it worth trying to change the name and republishing it?

Christine Hendrickson

Hi June,

I just wanted to make sure that was the correct location to link to, as in 09 it was player.html.

Correct - the player.html file was the '09 file, but with '13, the HTML file name has changed.

 Is it worth trying to change the name and republishing it?

Certainly - it might help. 

I doubt it will make any difference, but if you'd like, you're welcome to share the URL here. I can check it out. Though, I may end up just seeing the same thing, it couldn't hurt to take look.

Another thing that comes to mind - when you're using your own FTP (not the one through PowerPoint/Presenter's prompt) are you using the binary option? Also, make sure that you're not moving any files and breaking the structure of the directories when you upload. 

Depending on your FTP program, the XML files in your course can become corrupt during the upload process. There are two ways to avoid this issue:

  • Configure your FTP program to use Binary transfer mode. Then upload the content to your server or LMS again. (If your FTP program is using ASCII mode or Auto mode, your content may corrupt.)

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