I apologize for the issues that you're having. If you have published a presentation and notice that some of your slide does not display in the published output it is likely you are not using a supported slide dimension. Please see:
If the above link does not cure the issue, then the issue may be related to your DPI setting. Articulate products currently support 96 DPI. If your system’s DPI is set to 120, this can cause erratic behavior using Presenter ’09 and is not supported by Articulate. For more information, see the link below:
If you continue to have issues, are you publishing with a customized player template? If so, try publishing to the Corporate Communications template to see if that resolves the issue. If it doesn't, please submit a support case by using the link below:
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Hi Mike & welcome to Heroes,
I apologize for the issues that you're having. If you have published a presentation and notice that some of your slide does not display in the published output it is likely you are not using a supported slide dimension. Please see:
http://www.articulate.com/support/presenter09/kb/?p=202
If the above link does not cure the issue, then the issue may be related to your DPI setting. Articulate products currently support 96 DPI. If your system’s DPI is set to 120, this can cause erratic behavior using Presenter ’09 and is not supported by Articulate. For more information, see the link below:
http://www.articulate.com/support/presenter09/kb/?p=188
If you continue to have issues, are you publishing with a customized player template? If so, try publishing to the Corporate Communications template to see if that resolves the issue. If it doesn't, please submit a support case by using the link below:
http://www.articulate.com/support/contact/
This discussion is closed. You can start a new discussion or contact Articulate Support.