I recently upgraded from Studio 9 to Studio 13 (using the same LMS)...
Since upgrading to 13, when I publish my courses with FLV video inserted, it does not play back from the LMS. It appears that they convert to MP4 which is not supported by our LMS. In Studio 09, it worked fine. The course comes up perfectly, just not the video.
Hi. It is banking content and I am unable to send. Is there someone I can
talk with?
The same flv file was used in '09 and it played in our LMS, when I moved to
'13 it seems that Articulate is publishing the flv as a mp4 in the
presentation content folder. Our system doesn't work with mp4s and it
worked great with 09
Hi Todd! We do not provide phone support, but you are welcome to check out the other support options here. If you work with our support team, the files are shared privately and we can sign an NDA if needed.
I'm still thinking though. We do have an issue with our QA Team related to FLV files with alpha channel transparency not working as expected. Could this be the same issue you are experiencing?
It may be related. Our bank doesn't allow sending out any of our content.
So I won't be able to send the file.
We took the flv and ran it through Adobe Media encoder to ensure that the
flv included an alpha channel, but when published in Presenter 13, it come
out as an mp4 in three presentation
FLV videos with alpha channel transparency are supported in Articulate Storyline's Flash and Articulate Mobile Player (AMP) output. There was an issue in earlier builds of Storyline where alpha channel transparency wasn't working as expected in published courses. This issue was fixed in Update 5. See this article for details.
I apologize Todd, I had Storyline on the brain apparently :)
FLV alpha channel transparency is supported in Flash and Articulate Mobile Player output for Articulate Studio '13. However, FLV movies in HTML5 output are encoded as MP4 movies, meaning alpha channel transparency won't be maintained in HTML5 output.
For full comparison of Flash, HTML5, and Articulate Mobile Player output, see these articles:
If you will not be needing HTML5 output, you could remove this option during publishing, but if you will be needing it, I would advise converting your files to a different format so that they do not auto convert to MP4 since this is an issue with your LMS. Is it simply a matter of adding the MIME Type to the server?
According to the articles you provided links to in your previous email...
Presenter 13 should be able to play FLV video. Why am I getting Mp4 in my
published file instead of FLV??
So, choosing to publish as Flash only without HTML5 selected did not work for you either? This is hard to diagnose without seeing your file. Would you be able to share some screenshots with me?
1. The slide that shows you have an FLV video added to your slide and you can blank out information.
2. The publish window with the options you are publishing with.
3. The output file where you are seeing the videos as mp4.
If you pop back in the forums, you can add as an attachment or add a picture directly in your response Todd. Just click the link in your e-mail to get back to this thread :)
I'm having an issue just now with both swf and flv auto-converting to mp4 upon publishing. My last software update was 23rd Sept so I'm sure I'm using the lastest version but still having issues. Is alpha channel transparency a default expectation within swf or flv format or is it something I need to initiate? If the latter, then how do I do that? I have attached the swf version of the file that I am happy for you to look at and give advice on. The flv format of the file was exact same approach. :)
There should have been two swf files on the timeline of the first slide with the original audio hidden? I can upload the swf file separately if that is what you mean.
Yes Billy, I can see them in your project. I want to see it outside of the project. I see what you are reporting on publish so I'd like to look further into this. Please share individually.
Also please note that replying to the forums via e-mail attaches your signature and you are welcome to pop in and edit that if needed.
You will need to add your attachment from within the forums as well because replying via e-mail will not allow the attachment to come through.
28 Replies
Hi Todd! This is not an issue I'm aware of. Would you be able to share your files with our support team here so that we can look into this.
Hi. It is banking content and I am unable to send. Is there someone I can
talk with?
The same flv file was used in '09 and it played in our LMS, when I moved to
'13 it seems that Articulate is publishing the flv as a mp4 in the
presentation content folder. Our system doesn't work with mp4s and it
worked great with 09
Todd Morse
904 910 5977
Hi Todd! We do not provide phone support, but you are welcome to check out the other support options here. If you work with our support team, the files are shared privately and we can sign an NDA if needed.
I'm still thinking though. We do have an issue with our QA Team related to FLV files with alpha channel transparency not working as expected. Could this be the same issue you are experiencing?
It may be related. Our bank doesn't allow sending out any of our content.
So I won't be able to send the file.
We took the flv and ran it through Adobe Media encoder to ensure that the
flv included an alpha channel, but when published in Presenter 13, it come
out as an mp4 in three presentation
Thanks Todd!
FLV videos with alpha channel transparency are supported in Articulate Storyline's Flash and Articulate Mobile Player (AMP) output. There was an issue in earlier builds of Storyline where alpha channel transparency wasn't working as expected in published courses. This issue was fixed in Update 5. See this article for details.
What about Presenter '13?
Hello. This issue is about Studio 13 vs Studio 09. The flv video published
fine with Presenter 09 and worked with our LMS, but not in Presenter '13
I apologize Todd, I had Storyline on the brain apparently :)
FLV alpha channel transparency is supported in Flash and Articulate Mobile Player output for Articulate Studio '13. However, FLV movies in HTML5 output are encoded as MP4 movies, meaning alpha channel transparency won't be maintained in HTML5 output.
For full comparison of Flash, HTML5, and Articulate Mobile Player output, see these articles:
If you will not be needing HTML5 output, you could remove this option during publishing, but if you will be needing it, I would advise converting your files to a different format so that they do not auto convert to MP4 since this is an issue with your LMS. Is it simply a matter of adding the MIME Type to the server?
I had de-selected html5.
Glad this worked for you Todd, sorry for the previous confusion. I'm having a second Monday ;)
It actually hadn't worked for me. I am hoping that you may have insight on
the flv publishing to mp4 problem. I am trying to stay as an FLV.
Leslie
According to the articles you provided links to in your previous email...
Presenter 13 should be able to play FLV video. Why am I getting Mp4 in my
published file instead of FLV??
Todd Morse
So, choosing to publish as Flash only without HTML5 selected did not work for you either? This is hard to diagnose without seeing your file. Would you be able to share some screenshots with me?
1. The slide that shows you have an FLV video added to your slide and you can blank out information.
2. The publish window with the options you are publishing with.
3. The output file where you are seeing the videos as mp4.
You are correct, we would expect this to work.
Let me know if this helps.
Todd Morse
Hey Todd! Were you trying to send an attachment? If you were replying via e-mail, the attachment will not come through.
You had requested screen shots...what is the best method to get them to you?
Todd
If you pop back in the forums, you can add as an attachment or add a picture directly in your response Todd. Just click the link in your e-mail to get back to this thread :)
I'd rather not have the images in a public forum due to security issues
with my employer... will they be public?
Todd
Yes, our forums are public. Sounds like you would be better off working in support. Please share the images here.
Hi Todd! I responded to your case submission and will continue working with you there. Thank you :)
Hi Leslie,
I'm having an issue just now with both swf and flv auto-converting to mp4 upon publishing. My last software update was 23rd Sept so I'm sure I'm using the lastest version but still having issues. Is alpha channel transparency a default expectation within swf or flv format or is it something I need to initiate? If the latter, then how do I do that? I have attached the swf version of the file that I am happy for you to look at and give advice on. The flv format of the file was exact same approach. :)
Hi Billy!
Can you share one of the .swf files that are in this course so that I can take a look?
There should have been two swf files on the timeline of the first slide with the original audio hidden? I can upload the swf file separately if that is what you mean.
Please advise.
Thanks
Yes Billy, I can see them in your project. I want to see it outside of the project. I see what you are reporting on publish so I'd like to look further into this. Please share individually.
Also please note that replying to the forums via e-mail attaches your signature and you are welcome to pop in and edit that if needed.
You will need to add your attachment from within the forums as well because replying via e-mail will not allow the attachment to come through.
Thanks Leslie,
Two separate files attached now.
This discussion is closed. You can start a new discussion or contact Articulate Support.